Customer Success Specialist


  • Sleman, Indonesia
    Sleman, DI Yogyakarta, Indonesia
    DI Yogyakarta
  • 3,500,000.00 - 5,000,000.00 IDR / monthIDR3,500,000.005,000,000.003,500,000.00MONTH
  • Full time
Posted 7 days ago and deadline of application is on 29 Jun
Recruiter was hiring 9 hours ago

Customer Success Specialist


Job Description

Do you know what's web hosting and how can you benefit from it? Ever tried creating and developing your website? With a team full of professionals, we are looking for a Customer Success Specialist. He/she will be responsible for developing customer relationships that promote retention and loyalty. Customer Success Specialisthere will work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.

Your Success Day:

  • Interactive learning in our Customer Success Academy with extra guidance and mentors;
  • Provide help desk support to Web Hosting users through conversations (live chat and phone);
  • Identify customer needs and help customers use specific features;
  • Inform customers about new features and functionalities;
  • Follow up with customers to ensure their technical issues are resolved;
  • Gather customer feedback and share with internal team (Product, Acquisition, Reputation Management, Finance, etc);
  • Assisting Server Admin to monitor servers performance;
  • Response and check abuse of service (spam/phishing).

Working Advantages:

  • Get attractive bonuses for reaching monthly goals;
  • Have flexible work hours;
  • Enjoy working remotely (from anywhere in Indonesia);
  • Be a part of an inspiring working culture;
  • Enjoy being surrounded by smart and driven people;
  • Access anything you need for your continuous professional development: books, workshops, plenty of mentorships;
  • Benefit from other motivational perks such as birthday prizes, lottery, a special gift for the best team member, and much more!

Leave your mark within an international working environment to scale up your professional journey and discover the best version of yourself. Step Up Your Game and be a PRO!

Minimum Qualifications

  • Candidate must be advanced in English;
  • Min Diploma in any field (IT field is a plus);
  • Have a set of skills customer-oriented, good communication skill, confidence, friendly, good in negotiation;
  • Having knowledge in the domain, hosting, blog, and website will be valued;
  • Have a big enthusiasm for self-developing, more specifically being an IT curious person.

Perks and Benefits

  • Flexitime Flexitime
  • Free Lunch or Snacks Free Lunch or Snacks
  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Performance Bonus Performance Bonus
  • Retirement Benefit Plans Retirement Benefit Plans
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Work from Home Work from Home

Required Skills

  • Sales and Marketing Knowledge
  • Information Ordering
  • Chat Support
  • Customer Service
  • Critical Thinking
  • Communication Skills
  • Wordpress

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Jalan Palagan Tentara Pelajar No. 81
Information Technology / IT
30 openings

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About Niagahoster

Niagahoster (PT Web Media Technology Indonesia) is a part of multinational IT companies Hostinger International, Ltd., which has served millions of customers around the world. Everyone at Niagahoster is driven by our company vision to enable millions of people around Indonesia to unlock the power of the internet by giving them the tools to learn, create, and grow. To achieve our vision we have a valuable mission by making life easier for website, developers and small, business customers and offering a stable, fast and simple website hosting solution at the price nobody can beat. We dedicate our daily life by a focus on customer-centric, non-bureaucratic, lean&agile, and dynamic behaviors to accomplish our vision and mission.