Head of Tenant Engagement  

1. Handle concerns of individual and corporate tenants of all MyTown Buildings.

• Ensures that all tenants receive the highest customer service by resolving any problems and answering queries efficiently
• Proactive in solving a wide range of customer service issues on a day to day basis, using own initiative to communicate clear and sensible decisions to tenants
• Ensure site staff responds to all tenants requests or complaints in a timely, efficient and courteous manner.
• Ensure that all tenants concerns in Mytown Mobile App are answered and given feedback within 24 hours.
• Provide a tenant comment and evaluation form to each tenant upon move in, move out and quarterly. Acts on feedback from tenants’ comments and evaluation form.
• Ensures that any emergency that may arise on the building is responded to promptly and assign staff, including self to be available in this event.
• Reviews and follow up with maintenance personnel and tenants regarding requests/complaints.

2. Plan and coordinate events, classes, CSR activities and other gatherings for MyTown tenants

• Prepare a calendar of events per month for the whole year
• Prepares budget per event and ensures adherence
• Establish partnerships and positive working relationships with outside vendors and suppliers
• Able to propose ideas and improve services and event quality
• Conduct tenant satisfaction survey at events, classes and other activities

3. Work with Property Management Department, Tenant Admin Department and other staff on all tenants concerns, move ins, and move outs.

4. Promotes harmonious relations with all tenants, understanding of and sensitive to cultural background and special needs of tenants

5. Develops a sense of community among tenants by maintaining tenant-to-tenant relationships, staff-to-tenant relationships and nurturing positive interactions and activities at the properties.

6. Do rounds randomly each My Town building at least once every week and write weekly report with pictures of relevance on findings, recommendations or shortcomings. Content of the report will be findings about cleanliness, staff, building, unit, amenities, neighbourhood, etc.

• Bachelor's Degreen in Hospitality Management or any related course
• At least 5 years working experience in the same field
• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;