Senior Service Desk Representative

MicroSourcing

  • Quezon City, Philippines
    1880 Avenue Building, Quezon City, National Capital Region, Philippines
    Quezon City
    National Capital Region
    Philippines
  • Full time
Posted 2 months ago and deadline of application is on 8 Mar
Recruiter was hiring 6 hours ago

Senior Service Desk Representative

MicroSourcing

Job Description

  • Comply with the client's support SLAs, follow data maintenance and change management policies as defined by the client's guidelines
  • Install, upgrade and maintain the client's applications suite at the client sites. This includes data migration and configuration
  • Maintain a comprehensive understanding and support the technical environment underpinning the client's application suite in the APAC region. This includes Windows Server and Desktop operating systems, SQL Server, IIS operating environments
  • Provide escalated and specialized application and technical support for the client's software solutions via the Zendesk Support Portal
  • Prioritize and schedule work activities to ensure assigned tasks are achieved in timely manner
  • Provide support during Sydney, Australia business hours of 9 AM to 6 PM (AEST and AEDT)
  • Weekend work required on occasions to fulfill client upgrades

Minimum Qualifications

  • Knowledge of querying, backing up and recovery of SQL Server databases
  • Excellent organizational skills and the ability to prioritize and execute multiple tasks simultaneously
  • Excellent attention to detail, demonstrated ability to troubleshoot, problem-solve and understand and perform to clients expectations
  • Ability to work and communicate efficiently in a fast-paced environment
  • Self- motivated and able to work independently
  • Sense of energy, pride and ownership in your performance
  • Possess Microsoft certification

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
IT and Software
Educational requirement
Bachelor's degree graduate
Office Address
1880 Avenue Building
Industry
Outsourcing / Offshoring
Vacancy
1 opening
Website
https://www.microsourcing.com/

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About MicroSourcing

MicroSourcing is one of the leading offshoring and outsourcing solutions provider in the Philippines. Voted Best Non-voice Company of the Year in 2014, we are not your average BPO. We cater to foreign companies who operate in a wide variety of industries from all over the world. Therefore, you have the opportunity to do what you love and grow your career Our offices are located in Eastwood City, Mall of Asia Complex, Bonifacio Global City, Ortigas Center and Cebu IT Park, all easily accessible no matter where you live. Join our growing family and be part of an international and collaborative working environment. WHY JOIN US? MicroSourcing offers diversity in career options. We welcome individuality in self-expression without losing the value for team involvement. We are a fresh look at the BPO & KPO industry. Come experience the MicroSourcing life and be part of our growing family. We are a fast growing company but we have always been able to keep the fun, young and intimate atmosphere from the time we started. We strongly believe in transparency and honesty and we always make sure to represent the interests of our employees as much as we represent the interests of our clients.
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