Operations Team Lead
MicroSourcing
- Pasig, PhilippinesRobinsons Cyberscape Beta, Ruby Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Kalakhang Maynila, PhilippinesPasigKalakhang MaynilaPhilippinesPhilippines
- Full timeFULL_TIME
Job Description
We are hiring for an Account Manager who will be dedicated to one of our accounts. The role of the Account Manager focuses on the employee. It is the role of the Account manager to make the teamwork together, or in some cases, make the staff and the client work together to get the best results. Account Manager, together with the VP of Operations and the Operations Managers are responsible for overall account management which includes the following:
1. Staff Management – discipline, performance improvement, monitoring, coaching, retention
2. Client Management – relationship management, coordination, client retention, client satisfaction
3. Cost Management – although this is mainly a responsibility of Finance, operations should monitor resource utilization and ensure efficiency and maximizing of resources
Minimum Qualifications
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At least 1 year of experience as a Team Leader, preferrably in a BPO setting
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Excellent oral and written communication skills
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Must be willing to work on holidays and on a shifting schedule
Perks and Benefits
- Single Parent Leave
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Paid Bereavement/Family Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Administration and Coordination
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Robinsons Cyberscape Beta, Ruby Road, San Antonio, Pasig, Metro Manila, Philippines