Account Lead Trainee | Remote
Magic, Inc.
- Taguig, PhilippinesTaguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- ₱25,000.00 - ₱26,999.00 / monthPHP250002699925000MONTH
- Full timeFULL_TIME
Expired a year ago
2023-05-29T16:00:00+00:00Job closed.
Job Description
Why does this role exist
We are looking for a Magic Professional Account Lead who will be in a full-time, entry-level management leadership role and will be responsible for handling the company’s top clients and managing a team of virtual assistants (VAs).
The impact you’ll make:
- Account Management - Work with the clients to drive further growth into their business/es and serve as the main point-of-contact for all VA and quality-related concerns.
- Quality Control - Monitor and manage the quality of the VAs' output, strategies for handling new tasks, and the general quality of communication.
- Assistant Support - Provide necessary support to assigned VAs throughout their shifts.
Minimum Qualifications
Requirements
- At least 6 months to 1 year of proven work experience in managing a team or supervising freelancers.
- Proven knowledge and experience in using Google sheets and the ability to learn new software platforms
- Willing to work on either of the following schedules: Monday to Friday 9 PM-6 AM PHT, Tuesday to Saturday, 9 PM - 6 AM PHT, or Sunday to Thursday, 9 PM-6 AM PHT
- Prior experience in communicating and handling clients is a plus
- Experience as a VA is a plus
Your superpowers are...
- You have the ability to understand client’s core want and their business needs.
- You have excellent verbal and written English communication skills.
- You have strong attention to detail and organizational skills
- You are resourceful, resilient, and determined to finish your assigned tasks.
- You have the ability to handle multiple projects, establish priorities, and be flexible.
- You can effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
- You are able to meet established deadlines.
You should apply if...
- You have a high level of accountability and ownership to taking pride in helping scale the business of clients by understanding their business needs
- You have leadership qualities to effectively manage virtual assistants under your team
- You have the desire and excitement to learn new tools, processes, and systems.
Perks and Benefits
Paid Vacation Leave
Work from Home
Paid Holidays
Required Skills
- Quality Assurance
- Customer Service
- Account Management
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Taguig, Metro Manila, Philippines
- Industry
- Concierge Service
- Vacancy
- 1 opening
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About Magic, Inc.
Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila.
Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019).