MyKuya Technologies
MyKuya Technologies

Business Operations Associate  

MyKuya Technologies

 
  • Makati, Philippines
    2241, Chino Roces Ave, Bangkal, Makati, Metro Manila, Philippines
    Makati
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full timeFULL_TIME

Expired 7 days ago

2022-09-29T16:00:00+00:00
Job closed.

Job Description

Responsibilities

  • Execute on set standards, processes, SLAs, SOPs and service warranties set by managers.
  • Ensure all systems operate smoothly and align with our quality standards.
  • Monitor real-time operations and address potential issues as they arise.
  • Give feedback to managers on how to improve the quality of our service.
  • Analyze the performance data and give inputs on how to make our services better.
  • Recommends measures based on operations analytics.

Minimum Qualifications

  • Experience in customer service.
  • Familiarity with Zendesk, VOIP, NPS, and CSAT.
  • Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continuously reduce the common reasons for people to reach out to our Chat/Email Support.
  • Experience in handling end-to-end sales.
  • Exceptional communication and organizational skills. Able to communicate and listen effectively; great written and verbal skills.
  • Working at rapidly growing organizations is an advantage.
  • A creative, solutions focused approach, with a focus on achieving results.
  • Ready to roll-up sleeves and be hands-on.
  • Initiative, Pro-active, Energetic, and Self-driven.

Perks and Benefits

  • Work from HomeWork from Home

Required Skills

  • Business Analysis
  • Attention to Detail
  • Customer Service
  • Critical Thinking
  • Data Management
  • Data Encoding / Data Entry
  • Microsoft / MS Office

Preferred Courses

  • Business Administration

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Often
Office Address
La Fuerza Plaza, Chino Roces Ave 2241, 1233 Makati, Philippines
Industry
Internet
Vacancy
2 openings
Website
https://www.mykuya.com

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About MyKuya Technologies

MyKuya is an on-demand services platform, on a mission to create 1 million jobs. Customers take advantage of our super app to hire the services they need, just when they need it. Businesses & workers use our platform as their operating system.

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