MyKuya Technologies
MyKuya Technologies

Business Operations Associate  

MyKuya Technologies

  • Makati, Philippines
    2241, Chino Roces Ave, Bangkal, Makati, Metro Manila, Philippines
    Metro Manila
  • Full timeFULL_TIME

Expired 7 days ago

Job closed.

Job Description


  • Execute on set standards, processes, SLAs, SOPs and service warranties set by managers.
  • Ensure all systems operate smoothly and align with our quality standards.
  • Monitor real-time operations and address potential issues as they arise.
  • Give feedback to managers on how to improve the quality of our service.
  • Analyze the performance data and give inputs on how to make our services better.
  • Recommends measures based on operations analytics.

Minimum Qualifications

  • Experience in customer service.
  • Familiarity with Zendesk, VOIP, NPS, and CSAT.
  • Keep our FAQs, Help Center, Knowledge Base and Support Articles updated to continuously reduce the common reasons for people to reach out to our Chat/Email Support.
  • Experience in handling end-to-end sales.
  • Exceptional communication and organizational skills. Able to communicate and listen effectively; great written and verbal skills.
  • Working at rapidly growing organizations is an advantage.
  • A creative, solutions focused approach, with a focus on achieving results.
  • Ready to roll-up sleeves and be hands-on.
  • Initiative, Pro-active, Energetic, and Self-driven.

Perks and Benefits

  • Work from HomeWork from Home

Required Skills

  • Business Analysis
  • Attention to Detail
  • Customer Service
  • Critical Thinking
  • Data Management
  • Data Encoding / Data Entry
  • Microsoft / MS Office

Preferred Courses

  • Business Administration

Jobs Summary

Job Level
Associate / Supervisor
Job Category
Sales and Marketing
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
La Fuerza Plaza, Chino Roces Ave 2241, 1233 Makati, Philippines
2 openings

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About MyKuya Technologies

MyKuya is an on-demand services platform, on a mission to create 1 million jobs. Customers take advantage of our super app to hire the services they need, just when they need it. Businesses & workers use our platform as their operating system.

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