Client Success Manager


  • Makati, Philippines
    32AD, Unit 32AD BPI-Philam Life Makati, 6811 Ayala Avenue Makati City 1226​, Philippines, Makati, Metro Manila, Philippines, Makati, Metro Manila, Philippines
    Metro Manila
  • Full time
Recruiter was hiring 2 days ago

Job Description

The Client Success Manager is part of the Customer Service Team, under the Head of Operations. The position has responsibility over Customer Service for Key Accounts, with a pivotal contribution to client performance and thereby long-term profitable relationships with our Key Accounts.

The ideal candidate has a combination of verbal/written communication as well as analytical/Excel skills. Strong energy and drive are required to keep motivating and improving the team’s performance. To succeed in this role, the Client Success Manager should be professional, detailed oriented, and have excellent Customer Service knowledge. Leadership and training experience are preferred.

Minimum Qualifications

  • At least 3 years of experience as a Team Lead or Supervisor level preferably in a BPO or call center environment and a total of 5 years in Customer Relations.
  • Very strong communicator both in written and verbal skills, speaks very well, particularly over the phone.
  • Excellent at building and maintaining relationships, team player.
  • High energy and drive, ability to motivate and coach people on an enduring basis.
  • Well organized and structured working style.
  • Good analytical skills and Excel proficiency.
  • Fluency in spoken/written English and Filipino.
  • Strong level of professionalism and business ethics.
  • Leadership and training experience preferred.

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Unit 32AD BPI-Philam Life Makati, 6811 Ayala Avenue Makati City 1226​, Philippines, Makati, Metro Manila, Philippines
Online Real Estate Marketing
1 opening

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About Lamudi

Lamudi the leading real estate platform in the Philippines, offering sellers, buyers, and renters a secure and user-friendly website to find or list properties. Serving as the connection between property seekers and sellers, Lamudi helps individuals find their ideal property for personal use or investment purposes. It is currently operational in several countries across Latin America, Africa, Middle East, and Southeast Asia. Our Philippine team is dedicated to empowering property consumers by providing them with over 100,000 listings, and by supplying the most relevant and up-to-date information in the real estate market today through our Journal, research articles, and annual whitepaper. Lamudi is an online venture by Rocket Internet, the company behind websites like Lazada, Zalora, Groupon, Foodpanda, and Carmudi. Backing from the largest, fastest, and most successful international website builder and accelerator has transformed Lamudi into an innovative company that offers tremendous professional and personal development. Exciting opportunities lie ahead for Lamudi, and we want to take you with us. Check out our job openings and be part of our team! About Rocket Internet Rocket Internet is the largest, fastest and most successful online venture builder and accelerator worldwide. Since 1999, Rocket Internet built more than 180 leading companies in 50+ countries and created over 20,000 jobs. Moreover, Rocket Internet implements promising business models and supports its ventures with unrivalled capabilities in online technology, marketing, business intelligence, operations, global rollout and funding. Some of the best-known projects locally are Zalora, Lazada, Carmudi, Food Panda and many more.
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