Customer Service Representative (CSR)
KDCI Outsourcing
- Pasig, PhilippinesUnit 3008, 30th floor, One Corporate Center, Doña Julia Vargas Ave., Ortigas, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
KDCI Outsourcing is in the business of providing design, development, back-office, and related services. We are engaged mostly with US and European clients and are involved in various cutting-edge e-commerce projects. We need customer service representatives to join our team of Contact Solutions specialists.
Responsibilities:
- Project the company image by providing excellent customer service
- Deliver customer service through phone and email.
- Act as an interface between the customers and the company by attending to their queries, taking in product orders and handling consumer complaints
- Provide customers with accurate product information and even make sales in certain situations, such as encouraging customers to upgrade to better products
- Enjoys customer interaction and take the extra mile to engage customers
Minimum Qualifications
- Must be able to provide excellent phone support to clients
- Experience supporting customers through chat and email is an advantage
- At least a year relevant experience in Customer Service
- Has an excellent phone disposition, and excellent communication skills, both verbal and written
- Experience in e-Commerce, Online Retail and/or Catalog Retailer service experience is an advantage but not required
- Computer, Internet and Social Media savvy
- Must be willing to work on a night shift
- Willing to work in Ortigas Center, Pasig City
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- Unit 3008, 30th floor, One Corporate Center, Doña Julia Vargas Ave., Ortigas, Pasig, Metro Manila, Philippines
About KDCI Outsourcing
KDCI is a global provider of world-class customized outsourcing solutions for start-ups and established corporations. For more than 15+ years, we have recruited, trained and supervised a diverse team of dedicated and ambitious professionals that are committed to supporting the growth of KDCI and its partners. We pride ourselves on being a company that gives attention and importance to our partners’ needs by ensuring that our customized solutions match all of their business requirements. We free businesses from the tangles and hassles of mundane non-core business functions such as back office, contact center, design & branding, and IT development functions, by offering them high-performing outsourcing solutions that fit their business needs.