Billing and Collections Assistant Manager  

This role will coordinate and oversee our end-to-end billing and collections processes across our fast growing and multi-site clients. The personnel will be the direct point of contact for providing superior customer service, to research and resolve all billing and collections issues and disputes. He/she will facilitate information and transactions across multiple teams, process collections, and refunds, and support special projects as needed. The post will ensure that billing and collection processes are operating accurately and effectively while keeping the executive team informed through status updates and reports on current progress and risks.

SPECIFIC DUTIES

• Oversee and streamline process to continuously improve and document billing & collections.
• Prepare and present reports and data regarding accounts receivable, projections of receivables and cash collections, and process improvement initiatives.
• Collaborate with other team members of other departments to promote seamless service to internal and external customers.
• Directs the collection efforts of the team to ensure adherence to company protocols and ensure collection goals are exceeded. Includes promoting prompt payment of outstanding invoices and other matters that will maximize cash flow.
• Strategically reviews collection reports and key metrics with an emphasis on trend analysis to uncover strengths and weaknesses of collection efforts within the team. Includes facilitating continuous improvement of processes and protocols, and engaging team members to drive solutions.
• Work closely with the Accounting Department to implement processes and policies that contribute to accurate ledger reporting.
• Lead, mentor, coach, train and develop the billing and collections team to ensure operational excellence.
• Organize and moderate billing and collection meetings with clients thru telephone conference or direct meetings.
• Perform strategic planning and priority setting for billing and collections team to meet operational efficiency and accuracy.
• Primary contact to handle day-to-day operational questions, provide status updates, and escalate any concerns from clients.
• Ensure all financial information is updated timely and accurately, meeting all deadlines.
• Follow up on outstanding invoicing issues for resolution to meet internal and external deadlines and to minimize business and legal risk.
• Provide accurate updates on all outstanding documents to management on a weekly basis or as otherwise required through by the management.
• Other tasks as may be required.

• Bachelor’s Degree in Accounting with high GPA (require candidates to bring TOR)
• CPA is required
• 3-5 years’ experience in Accounts Receivable Processing, Credit and Collections or General Accounting
• Advanced skills in Excel
• 2-3 years’ experience in handling staff preferably as Assistant Manager level
• Preferably with experience in SAP or any Accounting software
• Has exceptional customer service and excellent English communication skills
• Must have strong organizational and analytical skills
• Works in a fast-paced environment, and must be detail-oriented