Customer Service Representative (Quezon City)

John Clements Consultants Inc.

Is a verified Kalibrr employer

Vacancy
10 openings
Preferred Educational Attainment
Completed vocational course
Posted
2 months ago
Application deadline
in 21 days
Recruiter responds
20% of the time
Recruiter last seen
a day ago
Industry
Management Consulting Firm
Employment Type
Full time
Salary
21,000.00 - 23,000.00 PHP per month
Office Address
Techno Hub, Festival Mall Alabang, Quezon City, Metro Manila, Philippines
Minimum Qualifications:
Completed vocational course
  • Minimum 9 months Customer Service experience.
  • Completed 2 years in college.
  • Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manners, consistently meeting commitments).
  • Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member.
  • Proficient problem-solving approach to quickly assess current state and formulate recommendations.
  • Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
  • Flexibility to customized approach to meet all types of member communication styles and personalities.
Job Description
  • Taking inbound calls.
  • Handling and researching issues over the phone.
  • Utilizing the computer database to verify and document information.
  • Consistently meeting established productivity, goals for customer satisfaction, schedule adherence, and quality standards.
Perks and Benefits
Other

PERKS:

  • 18,000 - 20,000 basic pay
  • 3,600 non taxable allowance
  • HMO
  • Monthly Incentives
  • other benefits will just be discussed upon Job offer

About John Clements Consultants Inc.
John Clements Consultants Inc. pioneered the recruitment business in the Philippines. We are the leading HR solutions company with a 40-year experience in management consultancy, recruitment and placement, psychological assessment, outsourcing and staff augmentation both for local and international markets. We cater to a wide range of clientele belonging to different industries, primarily multinational and top local companies. We service 100 of the Fortune 500 companies.


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