CSR Non-Voice Account Lvl 2

iStaff Solutions Inc.

  • Pasig, Philippines
    18th Floor, Unit 1905 Prestige Tower Ortigas Center, Pasig, National Capital Region (Metro Manila), Philippines
    Pasig
    National Capital Region (Metro Manila)
    Philippines
  • Full time
Recruiter was hiring a day ago

Job Description

CSR Non-Voice Account Lvl 2 is the person acting on behalf of the company by answering and responding to customer concerns or queries efficiently and effectively.

Responsibilities

  • Support assigned sites via emailed customer support tickets
  • Provide accurate, valid and complete information by using the right methods/tools
  • Take the extra mile to go above and beyond to ensure customer satisfaction.
  • Finish all tickets allocated to you for the day by the end of your shift
  • Effectively communicate with the customer support team in various countries.
  • Assigned in handling escalations on queue
  • Other duties as assigned by Manager or Lead

Minimum Qualifications

  • Basic fraud knowledge
  • Basic website and app usage knowledge
  • At least 1 year of experience in customer service or any related role
  • Excellent English communication skills, both oral and written
  • Amenable to work in shifting schedules
  • Amenable to start ASAP

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Completed vocational course
Recruiter response to application
Once in a while 
Office Address
Unit 1808, Prestige Tower Ortigas Center, Pasig City, Philippines
Industry
Business Process Outsourcing
Vacancy
3 openings
Website
https://www.istaff.ph

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About iStaff Solutions Inc.

iStaff Solutions Inc. iStaff.ph is a growing BPO company with clients coming mainly from the US and Europe. We are engaged in the business of providing clients with highly competent and reliable professionals with skills in programming, Web design and development, graphic design, writing, SEO, customer service and others to assist them in effectively running their online or Web-based businesses in various capacities. iStaff.ph is always on the search for those highly driven and highly skilled professionals who can become part of our growing talent pool. We are looking out for dedicated and dependable individuals with the right skills and work ethic, able to accomplish tasks and projects even when faced with tight schedules. We are also looking out for the right people who are highly motivated to develop and acquire new skills for career advancement. Are you one of them?
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