Service Fulfillment Associate  

DAILY

• Performs the general guidelines and procedures by utilizing tools needed.
• Checks on time availability of all Notify and Pay transactions by ensuring prompt process base on the set standard, policies and procedures.
• Provide assessment in the flow of the existing procedure and recommends improvement for fast, reliable and most servicing system to internal and external client.

• Adheres to up-to-date policies and procedures for SFD to improve procedural system and support safety monitoring / oversight functions.
• Checks and maintains accuracy and completeness of details produce by each module of the Local Remittance System, Courier System and Notify and Pay System.
• Checks and maintains the fulfillment service of the company
• Monitors all outgoing Notify and Pay transactions to beneficiaries.
• Manages the overall management of pick-up partners and tie ups.

• Assists in nurturing, scouting, and accreditation of business tie ups (Banks, pawnshops, couriers, etc). Assists in the expansion of pick-up network of the company.
• Checks and maintains a system of monitoring the daily performance of Business partners in relation to the overall efficiency of the pick-up service.
• Assists in Identifying and reporting the risk in the daily operations and performs appropriate and timely actions.
• Provides information for the review of the efficiency of the pick-up cost and assists in identifying sources of alternative pick-up channels.
• Performs the day-to-day operations of the unit / department to ensure timely and efficient response to internal and external customers and consistency of daily operations with departmental and corporate strategies and individual targets.
• Complies with Customer Service standards set by the Company.
• Checks and prepares the company’s operating and administrative expenses, vouchers and other related documents with respect to partners and tie-up transactions
• Check and prepares Billing report to respective partners or tie-up for entry of A/P by accounting department.
• Check and prepares CANCELLED AND REFUND REPORT for entry of A/R by accounting department
• Check and prepares document for payment of pick-up claimed transactions to Notify and Pay partners / tie-ups
• Checks and maintains a system of monitoring accounts of NTP with tie-ups. If unclaimed or cases of cancellation, reports to Accounting, CCCO and other stakeholder departments
• Check and prepares NTP account balances and provide recommendation to eliminate risk exposure of iRemit to respective business partners/tie-up
• Checks and maintains a system of monitoring, consolidation and reporting of all NTP transactions to various departments
• Checks and maintains a system of monitoring the balance of funds and amount debited to ensure accuracy of bank reconciliation.
• Records and reports departmental expenses for monitoring purposes and performs cost-cutting measures as needed
• Records and ensure safekeeping of pick-up documents, which are used for future reference.
• Checks and maintains a system of monitoring, consolidation and reporting of all Pending Notify and Pay transactions to CCCO

• Must have a 4-year college degree in any business course.
• Must at least have 1 year work experience in banking or remittance industry.
• Good interpersonal Skills, people-oriented, service-oriented, analytical and detail-oriented.
• Must have the ability to go beyond set target and standard and to understand its resultant impact and contribution towards the vision of Iremit to be the ultimate choice remittance service provider globally.
• Must have the ability to delight customers and clients by going beyond their expectations.
• Must have the ability to maintain customer’s trust and confidence by performing duties and responsibilities with consistent quality and reliability
• Must have the ability to build positive working relationships with others in a team towards achieving a shared goal
• Must have the ability to effectively plan, manage, and continually improve upon current processes, utilizing technological resources to the fullest extent possible, to achieve maximum utilization, cost-reduction and service efficiency and productivity
• Must be able to thoughtfully develop decisions by reviewing ideas and assumptions with key individuals within the organization
• Must be able to provide key information for the recommendation of elevation to appropriate venue operational policies that impacts on operations, recommends appropriate changes, and ensures implementation as approved.
• Must be able to check and maintain structures, systems and work processes to achieve high level of unit/department efficiency and effectiveness
• Must be able to demonstrate capabilities and reports discrepancies against the demands placed on it. Contracts, expands or shifts the way in which services are provided to increase service levels and reduce costs
• Must be able to perform work activities that will achieve shortest turn-around time to meet customer needs
• Must be able to assist in the expansion of the Company’s network of service delivery providers by scouting, nurturing and developing long, lasting tie ups and partnerships with reputable service providers
• Must be able to follow the risk prevention policies, practices and performs related work activities for daily operations
• Must be able to comply with policies and procedures that will govern the unit / department in the effective performance of its duties and responsibilities to the management and the organization as a whole
• Must be able to effectively communicate operational goals, instructions, problems and feedback to other managers and staff
• Must have the knowledge in preparing bank reconciliation