Customer Service Representative | Non-Voice

i-Tech Global Business Solutions Inc- A JG Summit Company


Vacancy
1 opening
Preferred Educational Attainment
Completed vocational course
Posted
2 months ago
Application deadline
in 4 days
Recruiter responds
0% of the time
Recruiter last seen
2 months ago
Industry
Business Process Outsourcing
Employment Type
Full time
Office Address
Robinsons Otis, UN, Avenue, Paco, Manila, Manila, Metro Manila, Philippines
Minimum Qualifications:
Completed vocational course
  • Finished at least 2-years in college or completed a vocational course;
  • Must have an experience in Non Voice account (e-mail/ chat or social networking sites);
  • Good to excellent communication skills;
  • Must be flexible and a team player;
  • Amenable to work in Robinsons Otis, Paco, Manila.
Job Description
  • Attends to customer's concerns via telephone, e-mail, chat and social networking sites (Facebook, Twitter, Instagram, etc).
  • Handles requests within the standard service quality set by the company.
  • Resolves customer complaints.
  • Adheres to agreed process, meeting required work standards, targets and objectives.
  • Provides customer satisfaction.
About i-Tech Global Business Solutions Inc- A JG Summit Company
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.


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