Quality Assurance Analyst
- 1 opening
- Preferred Educational Attainment
- Graduated from college
- 2 months ago
- Application deadline
- in 12 days
- Recruiter responds
- 0% of the time
- Recruiter last seen
- a month ago
- Business Process Outsourcing
- Employment Type
- Full time
- Office Address
- Robinson's Otis, UN, Avenue, Paco, Manila, Cebu City, Central Visayas, Philippines
- Minimum 2 years of College / 2-yr vocational course (any course);
- At least 1 year of working experience as a Quality Assurance Analyst is required for this position;
- Willing to work in Cebu City,
- Monitors and evaluates performance and progress of agents.
- Provides learning solutions that develop the performance of agents.
- Monitors transactions/ calls and provides coaching to agents when needed.
- Participates calibration session with team leader, campaign head and clients.
- Develops and designs training modules and material.
- Facilitates training for new hires.
- Paid Vacation Leave
- Paid Sick Leave
- Maternity & Paternity Leave
- Retirement Benefit Plans
- Life Insurance
- Medical / Health Insurance
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.