1 opening
Preferred Educational Attainment
Graduated from college
2 months ago
Application deadline
in 12 days
Recruiter responds
0% of the time
Recruiter last seen
a month ago
Business Process Outsourcing
Employment Type
Full time
Office Address
Robinson's Otis, UN, Avenue, Paco, Manila, Cebu City, Central Visayas, Philippines
Minimum Qualifications:
Graduated from college
  • Minimum 2 years of College / 2-yr vocational course (any course);
  • At least 1 year of working experience as a Quality Assurance Analyst is required for this position;
  • Willing to work in Cebu City​,
Job Description
  • Monitors and evaluates performance and progress of agents.
  • Provides learning solutions that develop the performance of agents.
  • Monitors transactions/ calls and provides coaching to agents when needed.
  • Participates calibration session with team leader, campaign head and clients.
  • Develops and designs training modules and material.
  • Facilitates training for new hires.
Perks and Benefits
Time Off
  • Paid Vacation Leave
  • Paid Sick Leave
  • Maternity & Paternity Leave
  • Retirement Benefit Plans
  • Life Insurance
  • Medical / Health Insurance
About i-Tech Global Business Solutions Inc- A JG Summit Company
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.

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