Vacancy
2 openings
Preferred Educational Attainment
Graduated from college
Posted
a month ago
Application deadline
in 13 days
Recruiter responds
0% of the time
Recruiter last seen
a month ago
Industry
Business Process Outsourcing
Employment Type
Full time
Salary
23,000.00 - 25,000.00 PHP per month
Office Address
Robinsons Cybergate Mall, Cebu City, UN, Avenue, Paco, Manila, Cebu City, Central Visayas, Philippines
Minimum Qualifications:
Graduated from college
  • At least 2-years of working experience as a Team Leader or Contact Center Supervisor is required for this position.
  • Candidate must possess at least a Bachelor’s Degree/College Degree, any field.
  • Must have used decision-making, organizational and problem-solving skills as a routine part of daily activities.
  • Knowledge of general business practices and principles is an advantage.
  • Proven leadership skills.
  • Amenable to work in Cebu City.
Job Description

Responsibilities include:

  • Supervises Customer Service Representatives.
  • Ensures that the performance of the department exceeds expectations.
  • Assures that statistic reporting and other administrative activities are performed within approved time frames and standards.
  • Monitors and evaluate agent's performance based on KPI.
  • Resolves customer escalation.
Perks and Benefits
Time Off
  • Paid Holidays
  • Paid Vacation Leave
  • Paid Sick Leave
  • Maternity & Paternity Leave
Benefits
  • Retirement Benefit Plans
  • Life Insurance
  • Medical / Health Insurance
About i-Tech Global Business Solutions Inc- A JG Summit Company
i-Tech Global Business Solutions, Inc. (i-Tech GLOBAL) is the business process outsourcing arm of the JG Summit Conglomerate, which provides value-multiplying, customer-interfacing and back-office services in the telecommunications, airline, food, real estate, hotel, retail and banking and finance industries in North America, Australia, New Zealand, Singapore and other Asian countries.


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