Podcast Network Asia
Podcast Network Asia

Customer Service Officer  

Podcast Network Asia

  • Pasig, Philippines
    Meralco Avenue , Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired a month ago

2022-07-16T16:00:00+00:00
Job closed.

Job Description

We are looking for a Customer Service Officer who will focus on customer loyalty and building close long-term client relationships and often stay with the same customers as long as they continue to work with your business.

Responsibilities:

  • Establish clear retention goals and process milestones for the client
  • Assist customers as needed with setting up and navigating programs or software associated with a product or service
  • Seek to promote the value of the product and upsell services and products with brand image and promote value through customer experience
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
  • Optimize existing processes within the company

Minimum Qualifications

Qualifications for Customer Success Officer

  • 1-2 years of experience in customer service or customer success position strongly preferred
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate for the use of the product for the service to be solid
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training each according to company standards
  • Ability to establish milestones
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
  • Willing to do shifting schedule including graveyard shifts.

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while
Office Address
WeRemote Coworking, Metrowalk, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines
Vacancy
1 opening
Website
http://podcastnetwork.asia

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About Podcast Network Asia

Podcast Network Asia is the the biggest podcast production agency that enables podcasters to scale their shows exponentially using our podcast analytics technology - Podmetrics. We help podcasters scale up their shows by providing all the necessary resources for production and help match them with the right brand sponsors to monetize their shows. We are the only podcast network in Asia that has their own podcast analytics platform and marketplace that allows any podcaster to track their data to get ads that they can put on their shows as sponsors.

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