Service Delivery Lead
Hunter's Hub Inc.
- Taguig, Philippines801, Perea, San Lorenzo, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
1. Delivery of IT services in support of business objectives / operations.
- Manage and coordinate the delivery of IT services to the business
- Facilitate regular communications and effective collaboration among stakeholders (business, IT and external providers)
- Work with product owners to handle backlogs and new service requests
- Resolve conflicts and remove obstacles whenever they occur
- Ensure the quality of systems/services delivered are according to expectations
2. Management of service level performance
- Monitor and report on IT service level performance
- Initiate continuous service improvement program
- Maintain good working relationships between PLUK IT and all other business stakeholders
- Manage and rate services provided by external service providers
3. Knows and understands the Pru Life UK Compliance Standards. Must be fully aware of his/her key responsibilities and competent to carry them out to the required standards. Must report all compliance matters openly and honestly to their Compliance Officer in accordance with the reporting requirements operated by the Compliance Officer. Must operate a process within his/her department/area to ensure that all relevant compliance matters are identified and reported.
Minimum Qualifications
- 3-5 years of relevant working experience with prior experience in ISO 27001, ISO 17799, Security Policy Development, Information Security Auditing and/or Information Risk Management are preferred
- Prior experience in a role related to IT Service Management
- Experience in managing a team or being a scrum master
- Degree in Business, Information Security, Computer Science, Computer Engineering or Information Technology or its equivalent background in Agile Project Management
- Organizational skills
- Problem management
- Conflict resolution
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Perea, San Lorenzo
About Hunter's Hub Inc.
Hunter’s Hub Incorporated is a Sourcing and Headhunting company that was founded earlier on in the year 2018. The company prides itself in its ability to source and recruit only the best and brightest of each industry. Hunter’s Hub caters to numerous clients in a multitude of industries, and has a wide-range of candidate selections to suit any of our clients’ needs. Likewise, the company specialises in sourcing out highly skilled and multi-talented IT professionals because the company mostly caters to clients being widely known to be in the IT industry.
Hunter’s Hub sets itself apart from the rest of the company in the industry due to the various prominent selections of services that are custom-fit for our clients and the numerous kinds of professionals we are able to provide. Our services are highly based off of our clients’ needs and requirements, and we are able to dispense any kind of personnel that they need whether professional or non-professional. We look for only the best, and provide only the best.