Salesforce Support | Temporary Work From Home Setup
Hunter's Hub Inc.
- Pasig, PhilippinesSan Miguel Ave, San Antonio, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job Description
Key Job Functions and Duties:
Identification of alerts and events affecting the applications
Incident documentation and reporting
Initial diagnostic / troubleshooting for severity 3 and 2 issues. Note Severity 3 and 2 issues are respectively defined as abrupt application problems and malfunctions but not bugs.
Incident escalation of severity 1 issues or any incident that requires software coding to the client’s application development team
Assess impact of application roll-outs and be on standby for such occasions
Assist in building the knowledgebase / runbook.
Minimum Qualifications
Desired Experience & Qualifications
Possess 2 – 4 years’ experience in the named relevant environments and platforms
Experience working on Salesforce platforms or other CRM software packages (Microsoft CRM, Oracle On-Demand, SAP etc.) preferred
Direct experience working on CRM projects for the financial services sector
Experience and expertise in core web technologies including HTML5, JavaScript and jQuery, REST & SOAP, JSON & XML, etc.
Salesforce experience of at least two (2) years
Salesforce Admin certification is highly desirable
Bachelor’s Degree with a major in Computer Science, Information Systems.
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- OMM-Citra, San Miguel Ave, 1605 Pasig, Philippines