Customer Service Representative (Non-Voice)
Howel and Co
- Jakarta Barat, IndonesiaJembatan Besi Kel., Tambora, Jakarta Barat, DKI Jakarta, IndonesiaJakarta BaratDKI JakartaIndonesiaIndonesia
- IDR 4,000,000.00 - IDR 4,600,000.00 / monthIDR400000046000004000000MONTH
- Full timeFULL_TIME
2025-02-11T09:36:44.500683+00:00
Job closed.
Job Description
- Membalas Chat dari Customer melalui platform - platform yang sudah menjadi standar perusahaan
- Memastikan Customer mendapatkan pelayanan terbaik dari Customer Service
- Follow Up Customer yang masih belum memberikan keputusan untuk belanja
- Memastikan orderan yang di input dan diproses sudah sesuai dengan permintaan customer
- menginformasikan kepada divisi lain (yang terkait) apabila ada permintaan perubahaan dari customer
- Melakukan konfirmasi apabila ada barang retur atau complain
- Melakukan Pengecekan terkait status pemesanan
- Konfirmasi pesanan melalui Telpon
- Follow - Up Ekspedisi
- Sweeping chat yang belum terbalas
- Membuat Report Daily (termasuk case harian)
- Membalas email Customer
- Membalas Review Customer dari platform - platform yang ada
Minimum Qualifications
- Laki-laki / Perempuan, Maksimal usia 30 tahun
- Memiliki kemampuan komunikasi yang baik dan mampu menjalin hubungan dengan customer/pembeli
- Memiliki pemikiran "customer sentris"
- Memiliki kemampuan mengetik secara cepat
- Memiliki kemampuan mengoperasikan komputer secara dasar
- Dapat bekerjasama dengan tim
- Siap bekerja dengan sistem shift
- Siap bekerja di akhir pekan dan libur nasional
- Seorang yang detil dan sabar jika menghadapi komplain dari customer/pembeli
- Menguasai bahasa Inggris dasar menjadi nilai plus
Perks and Benefits
Performance Bonus
Medical / Health Insurance
Paid Holidays
Required Skills
- Persuasion and Negotiation
- Problem Sensitivity
- Chat Support
- Customer Service
- Reading Comprehension
- Critical Thinking
- Communication Skills
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Jembatan Besi Kel., Tambora
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About Howel and Co
Started in 2015, Howel and Co is the leading gift & souvenir brand in Indonesia that aspires to provide premium, essential, and customizable gifts that are perfect for every moment.
Awarded as a TOP BRAND, we have curated 10+ product lines ranging from bath collections and prayer sets to delightful selections for children. With a commitment to exquisite quality and craftsmanship, we have worked with some well-known figures and companies across Indonesia. It is our mission to make gifting a convenient and enjoyable experience for both the giver and the recipient.
We believe that a purposeful gift creates meaningful and lasting memories, and we're here to ensure that your every gifting experience is truly special. Join #HowelPeople in the journey to create the perfect gift for everyone.