Level 2 Technical Support Representative


30 openings
Preferred Educational Attainment
Completed associate's degree
4 months ago
Application deadline
in 3 days
Recruiter last seen
2 months ago
Business Process Outsourcing
Employment Type
Full time
23,000.00 - 25,000.00 PHP per month
Office Address
86 E. Rodriguez Jr., Ave., Brgy. Ugong Norte C5 Road Libis, Quezon City, Metro Manila, Philippines
Required Skills
Technical Writing
Customer Service
Technical Skills
Technical Support
Minimum Qualifications:
Completed associate's degree


  • Completed at least 2years in College of any course
  • Atleast 6 months customer service related work experience or Sales (for Level 1)
  • Atleast 1 year Tech Support related work experience (for Level 2)
  • Proficient in MS Office and internet browsing
  • Basic knowledge of audio equipment and networking products
  • Willing to work in shifting schedule(s) and holidays.
  • Excellent English communication skills.
Job Description


  • Provide exceptional customer care experience on every interaction to drive brand loyalty and increase revenue.
  • Deliver extraordinary care by promptly and accurately responding to customer inquiries & solving customer issues.
  • Evaluate and analyze account information and recommend tailored solutions to customers.
  • Reinforce the benefits of membership by providing relevant offers that deepen customer engagement across all products and services.
Perks and Benefits
Time Off
  • Paid Vacation Leave
  • Paid Sick Leave
  • Paid Bereavement/Family Leave
  • Life Insurance
  • Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans
  • Performance Bonus
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management services from marketing and digital enablement services and, consumer interaction services to platform enabling back office business services. By applying analytics and interaction transformation design to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency and helps retain valuable customers.

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