Implementation Analyst  

HICX connects supplier data across the world's largest organizations. Our platform integrates with SAP, Oracle, Ariba, Coupa, Infor, MS Dynamics, JDEdwards, and a host of other enterprise software platforms.

We are looking for an Implementation Analyst to join our fast-growing implementation teams. The Implementation Analyst is responsible for overseeing the custom design, configuration, delivery, and execution of HICX software to our customers.

You will be a part of a team responsible for implementing a supplier information management solution in a fast-paced, results-oriented environment for complex, global customers.

The Implementation Analyst will assist customers with the implementation and use of our software products, acting as a subject matter expert on business process, configuration, and technical capabilities with our software. You have a keen interest in technology, enthusiasm to work with technical developers, and a willingness to get hands dirty with SQL queries and scripts.

Our Company

HICX is the world’s leading solution provider for supplier data and information management software. We enable some of the world's most complex, and innovative, organizations to find, re-use, and maintain supplier data and information across any spreadsheet, app, or system.

HICX is changing the way B2B companies are identified and creating a low code software platform empowering an impressive array of enterprise customers across all industries to transform, automate and modernize, procurement and supplier operations.

Our Mission is to enable businesses to find, maintain, and re-use trusted Supplier Data and Information across their Enterprise, across any spreadsheet, app, or system.

Key responsibilities include:

• Meet with customers both in-person and virtually to define solutions and transform business practices in accordance with software design.
• Work in tandem with Project Managers to serve as the subject matter expert on implementation requirements and relevant technical information.
• Identify technical challenges and provide recommendations for improvement, focusing on customer satisfaction and efficiency.
• Provide solutions to configure, customize and integrate with our products.
• Implement solutions either through configuration combinations or custom code.
• Communicate results and status to customers, and project managers.
• Work closely with Development, Configuration, and PM resources to resolve complex technical issues related to ongoing projects.
• Lead on and offshore resources to develop solutions architecture by providing guidance, best practices, and configuration reviews throughout the implementation.
• Develop and deliver system training as needed both internally and externally.

• Excellent communication skills

• Ability to quickly understand technical concepts

• Ability to understand complex business processes and to become a power-user of online platforms similar to SAP

• Ability to organize and manage workload efficiently and prioritize projects with minimal supervision

• Excellent organizational and time management skills

• Self-motivated with the ability to work independently as well as part of a team

• Proficiency in MS Office

• Advanced Excel

• 1-2 years SQL

• 2-4 years of related technical work experience