Customer Relationship Manager

Healthy Options, Corp.

  • Quezon, Philippines
    Calle Industria , Quezon, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 4 months ago and deadline of application is on 19 Jun
Recruiter was hiring 2 days ago

Customer Relationship Manager

Healthy Options, Corp.

Job Description

Healthy Options is looking for a Customer Relationship Manager who will be part of our Sales and Marketing Team. She will create and implement a unique Customer Service Strategy, in line with overall business goals.

  • Steward of the brand that supports the brand vision at all times
  • Sets a clear customer service mission and deploys strategies focused towards that mission that aim to build customer lifetime value and customer loyalty.
  • Improves customer service experience, creates engaged customers, and facilitates organic growth per customer segment.
  • Maintains customer satisfaction levels by providing problem-solving resources and interacting with customers across all communications touchpoints, ensuring that problems are addressed quickly and efficiently.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
  • Meets customer service financial objectives by forecasting requirements; preparing an annual customer budget; scheduling expenditures; analysing variances; and initiating corrective actions.
  • Maximizes customer operational performance by providing customer help desk resources and technical advice; resolving problems; disseminating advisories and warnings.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; proposing actionable recommendations; implementing changes.
  • Manages and oversees all aspects of the membership program, including the Membership Mobile App.

Minimum Qualifications

  • Bachelor’s Degree from a reputable university
  • At least 2 to 4 years’ experience in related field
  • Experience in market research or loyalty programs is a plus
  • Proficient in basic business software applications
  • Must be willing to work in Libis, QC.
  • Passion – Strong interest and desire to build the brand and the business. Embodies the brand, advocating healthy and sustainable living.
  • Grace Under Pressure – Ability to maintain poise and professionalism when dealing with customers and when subject to extreme pressure situations.
  • Problem Solver – Willingness to find solutions to customers’ problems. Able to think of quick ways to solve a dilemma with minor supervision.
  • Analytical and Detail-Oriented – Able to analyse and interpret data and research findings. Innately curious and highly interested in learning and influencing customer behaviour.
  • Time and Task Management – Able to manage multiple tasks and ensure that deadlines are met.
  • Good communications and people skills – Ability to communicate in a very professional and succinct manner. Able to build rapport and relate well to people.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Life Insurance Life Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts Employee Discounts
  • Performance Bonus Performance Bonus
  • Monthly Product Allowance
  • Daily Meal Allowances
  • Perfect Employee Reward - Attendance incentive
  • Performance Bonus - depending on brand performance
  • Company discounts

Required Skills

  • Business Correspondence
  • Relationship Management
  • Digital Marketing
  • Marketing Communications
  • Market Research
  • Customer Research
  • Public Relations (PR)

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Sales and Marketing
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Calle Industria
Retail Industry
1 opening

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About Healthy Options, Corp.

Healthy Options is a fast growing locally-owned company that offers one-stop shopping for organic and all-natural products with 30 stores nationwide. Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers.
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