Healthy Options, Corp.
Healthy Options, Corp.

CRM Manager | Onsite  

Healthy Options, Corp.

  • Quezon City, Philippines
    2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
  • Full timeFULL_TIME

Posted 10 months ago and deadline of application is on 13 Mar

Recruiter was hiring 7 days ago


Job Description

Job Summary

The main responsibility of the CRM Manager is to efficiently lead the team in revenue generation initiatives and operational excellence. The CRM Manager must provide product expertise in all six categories, and ensure that every customer interaction results to a very positive experience that will translate to sales, customer loyalty and growth in customer base. The CRM Manager assists in implementing strategies and initiatives that improve store efficiencies, monitor inventory, attain financial goals and develop key talents.

The CRM Manager requires leadership, influencing, organizing and planning skills, and maturity to be able to oversee store operations, perform administrative tasks and still fulfill the very basic expectations in sales, merchandising, inventory control, cashiering and leading a team. This position is designed to enhance the leadership and strategic skills of the incumbent by giving strategic assignments and projects.

Essential Duties and Responsibilities

Financial Management

  • Responsible for accomplishing financial objectives.
  • Responsible for providing business analysis, measurement and reporting using internal data to assess store operations, and institute best practices.
  • Responsible for implementing, measuring and maintaining all store operations policies and procedures, as well as looking for opportunities to improve processes and increase efficiencies.

Customer Management

  • Provide guidance to all advisors and supervisors on retail SOPs and customer service.
  • Initiate and manage every interaction with a customer by providing an outstanding service ensuring that consistency and the highest professional standards are maintained at all times.
  • Understand a pet’s (dog and/or cat) health condition, lifestyle, habits and requirements; and ensure that the pet’s health remains the focus when answering queries and/ or providing product information and benefits.
  • Ensure that irate customers are treated with respect, and complaints and/ or inquiries are handled with the highest level of professionalism making certain that only necessary information are disclosed.

Merchandising Management

  • Partner with the Category Management Team in training the advisors and supervisors on merchandising and inventory control standards and in monitoring compliance with these standards.
  • Perform product facing, fronting and cleaning to maintain the “premium look” of the store.
  • Monitor and update shelf-tags.

People Management and Self-Development

  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Actively partner with Learning and Development Team in recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
  • Managing and motivating the team by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
  • Consciously create a workplace culture that is consistent with the overall organization and that emphasizes the identified mission, vision, guiding principles, and values of the organization.


  • Perform other administrative tasks that may be assigned by the Head of Retail Operations or other Department Heads.
  • Recommend and participate in all improvement and engagement programs and initiatives implemented in the store.

Minimum Qualifications

  • Graduate of a four-year course from a reputable university
  • Believes in and models the brand in appearance, demeanor and lifestyle
  • Has entrepreneurial mindset with the ability to spot business trends and opportunities
  • Confident, driven and a dynamic leader
  • Detail-oriented, focused and highly organized
  • Personable and with very good communication and people skills
  • Persistent and with good influencing skills
  • Good in time management
  • Capable of handling changing and increasingly challenging requirements or demands
  • Marketing and IT savvy
  • A team player with a sense of humour

Perks and Benefits

  • Paid Vacation LeavePaid Vacation Leave
  • Employee DiscountsEmployee Discounts
  • Performance BonusPerformance Bonus
  • Medical / Health InsuranceMedical / Health Insurance
  • Life InsuranceLife Insurance

Required Skills

  • Google Analytics
  • Facebook Ads
  • Sales and Marketing Knowledge
  • CRM Software
  • Customer Service
  • Data Analysis
  • Data Interpretation

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
2/F Topy's Place Bldg. 4, Economia St. Cor. Calle Industria, Bgy. Bagumbayan, Libis
Retail Industry
1 opening

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About Healthy Options, Corp.

Healthy Options is the first and largest all-natural and organic products retailer in the Philippines, specializing in premium and natural food and health products. Established in 1995, we have grown to expand our organization, creating three other equally passion-driven brands: Bow and Wow, our niche market for cats and dogs; Wine Story, a fine and rare wine retailer; and Planet Grapes, an upscale wine shop and restaurant that caters to the new generation of wine lovers. We’re looking for the best talent who can help take our business to the next level, all while having fun and helping the world at the same time. If you believe you have what it takes, feel free to browse through the different job openings we have and see where you can fit in!

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