Website Services Specialist | US
Head Hunters Asia Pacific (Inc)
- Pasig, PhilippinesThe Orient Square, Emerald Ave, San Antonio, Pasig, 1600 Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-12-23T16:00:00+00:00Job closed.
Job Description
- Acts as the primary point of contact for web hosting requests for an assigned client portfolio.
- Works closely with Product Specialists and Sales Executives to provide web hosting product support for assigned clients.
- Maintains/updates the content and/or code of client websites, and provides flawless execution of web hosting client requests.
- Educates and trains clients on new product features, enhancements, and industry best practices.
- Conducts proactive client outreach around web hosting campaigns, as assigned by management.
- Documents and tracks all client interactions within company's CRM system.
- Troubleshoots and facilitates the resolution of technical and data issues and/or inquiries.
- Manages upcoming product migrations.
- Prepares for and participates in Service Account Reviews.
- Acquires and maintains a strong working knowledge of the Investor Relations industry and keeps apprised of its regulations and updates.
Minimum Qualifications
- BS/BA required, with 3-5 years of experience in a client facing/service role.
- Strong HTML proficiency.
- Previous experience with web-based CMS tools.
- Understanding of the Investor Relations space in general, and corporate services in particular.
- Experience working with paying clients as part of a pooled service or an individually assigned portfolio of corporate accounts is an advantage.
- Superior attention to detail while managing multiple concurrent tasks.
- Strong problem-solving skills.
- Strong client engagement skills, including the ability to build and manage client relationships.
- Proven track record working directly with clients, providing a high level of customer service.
- Strong active listening and English communication skills.
- Positive attitude and deep customer service orientation - fundamentals include being: friendly and engaging, professional, reliable, responsive, and proactive.
This is a permanent full-time position located in Bonifacio Global City, Taguig.
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- Orient Square, 20th Floor, Unit 2003, F. Ortigas Jr. Rd., Ortigas Center, Pasig City, Philippines
Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.
About Head Hunters Asia Pacific (Inc)
Head Hunters Asia Pacific, Inc. is not your quintessential head hunters — we offer our extensive network from across the globe, and our stern expertise in the industry. We recognise the value and importance of securing and retaining the finest talent available. We connect the best mix of skills and personality to the right role. This is achieved through effective partnering with all our clients and understanding how best to represent your business on the market. Likewise, potential applicants are more than just a set of names and skills logged in some impersonal database; we get to know each and every one of our candidates, their individual aspirations, motivations, core strengths and personalities.
Rigorously planning and structurally seeking out the most outstanding executive talents by thoroughly researching the market is our principle in Head Hunters Asia Pacific, Inc.. Whether you are the candidate or the client, we make sure that we have a comprehensive grasp of your needs. With locations in Australia, United Kingdom, Hong Kong, Singapore, and the Philippines, we have the capability of accurately delivering highly qualified individuals through our expanded network of contacts, competent specialist consultants, and our dedication to innovative recruitment solutions.
This approach benefits both clients and candidates, whilst achieving our fundamental purpose of connecting talent with opportunity and underpinning our core philosophy of People, Pride, and Passion.