Account Management Executive
Grab
- Makati, Philippines12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 6 years ago
2017-12-23T16:00:00+00:00Job closed.
Job Description
- Assigned to an individual portfolio of corporate accounts (companies) and responsible for daily account servicing inquiries of incoming and existing clients.
- Be the primary focal point and trusted advisor for our key enterprise/corporate accounts.
- Develop strategic account plans and processes to manage enterprise/corporate accounts efficiently and effectively to drive optimization.
- Meeting with client to understand their business’s requirement and support to build solution to increase customer’s usage.
- Drive revenues for Grab via prospecting new leads, annual client renewals, constant upselling of new Grab solution.
- Conducting farming campaign, marketing campaign to uplift current usage performance.
- Delights customers by proactively assessing, clarifying and validating customer needs on an ongoing basis.
- Be the liaison with internal process teams (Finance, Customer Experience) for customer support.
- Assist client to resolve issues and handle complaints quickly and effectively, get feedback and suggest ways to increase customer engagement.
- Nurture and expand the company’s relationship with top priority enterprise accounts and decision makers.
Minimum Qualifications
- At least a bachelor degree in Business Administration / Sales / Marketing or related field.
- At least with more than 3 years of experience in client-facing account management roles.
- Prior experience in working in B2B, enterprise or corporate sales teams will be preferred.
- Preference for candidates with experience working in client servicing team managing account servicing and customer support matters.
- Ambitious, self-driven and highly motivated individual who can work well in a startup. A deep desire to excel and develop a career in account management.
- Strong verbal and written communication skills. Fluency in local languages required for business communications is a must and regional language proficiency is a plus.
- Ability to effectively multiple clients, manage time, prioritize tasks and work within deadlines with little supervision
- Familiar with Salesforce and CRM tools
- Strong computer skills, including CRM, Microsoft Word, PowerPoint and Excel, Google apps/docs.
- Proven ability to work well as part of an extended sales team to exceed sales targets.
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Sales and Marketing
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- 12th Floor Wilcon IT Hub Building 2251, Chino Roces Avenue, Makati, Metro Manila, Philippines
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About Grab
Grab is Southeast Asia's leading ride-hailing platform. We solve critical transportation challenges and make transport freedom a reality for 620 million people in Southeast Asia.
Grab began as a taxi-hailing app in 2012, but has extended its product platform to include private car services (GrabCar), motorcycle taxis (GrabBike), social carpooling (GrabHitch) and last mile delivery (GrabExpress). Grab is focused on pioneering new commuting alternatives and for drivers and passengers with an emphasis on speed, safety and reliability. The Company currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand and Vietnam.