Customer Service Representative (CSR)


  • Makati City, Philippines
    Unit 1606, Tower One, Ayala Avenue, Makati City, NCR, Philippines
    Makati City
  • Full time
Posted a month ago and deadline of application is on 30 Aug
Recruiter was hiring a day ago

Customer Service Representative (CSR)


Job Description

  • Based in the heart of Makati, at Ayala Triangle
  • Full time position
  • Competitive Salary
  • Office-based role

We are looking for a driven, proactive and detail-oriented Customer Service Representative to join our team.

Key Responsibilities

  • Answering guest inquiries via email, text and phone
  • Troubleshooting any issues relating to the BigDish user app functionality
  • Providing basic support to our restaurant partners and escalating any critical issues to our Account Management team in the UK
  • Making phone calls to confirm reservations
  • Working on other duties and projects as assigned

Minimum Qualifications

  • You have strong technological aptitude, and the ability to stay calm under pressure
  • You feel passionate about solving client problems and have excellent social skills
  • Mastery of spoken and written English
  • Mastery of Microsoft Office and Google Docs
  • Ability to follow a UK time-schedule
  • Passion for restaurants and the hospitality industry is a plus

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
Unit 1606, Tower One, Ayala Avenue
3 openings

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About BigDish

BigDish is a brand-new way of offering dining deals and discounts. Through its online reservation platform, users can enjoy discounts of up to 50% at incredible restaurants in the United Kingdom. With BigDish, there is no more need to wait for the right deal, or to print coupons. Reservations with discounts can be made at any hour of the day with an absolute minimal effort. All you need to do is download our app, select your restaurant, and make a reservation. Even the best restaurants have empty tables, and we are more than happy to connect these with hungry diners. BigDish understands that food is a universal language: whether you're out to celebrate, trying to impress a date, or unwinding with your buddies, we'll be there to make your dining experience even better. BigDish is the first Filipino startup to ever list on the London Stock Exchange.