Customer Service Associate (Project-based)

goFLUENT Philippines Inc.

  • Quezon City, Philippines
    10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines
    Quezon City
    Metro Manila
    Philippines
  • Full time
Posted a month ago and deadline of application is on 19 Apr
Recruiter was hiring 3 hours ago

Customer Service Associate (Project-based)

goFLUENT Philippines Inc.

Job Description

The Customer Service Associate (Operations Support) will assist the trainers who need help through IM or e-mail as prescribed by the documented processes and/or with the TL's guidance. He/She will also assist Learning Consultants, and learners worldwide.

ROLE AND RESPONSIBILITY

  • Main Responsibilities (Key Result Areas):
  • Working on the assigned tasks (by the Helpdesk Team Leader or QA) or processes
  • Assisting trainers who need help through IM or E-mail as prescribed by the documented processes and/or with the TL's guidance.
  • Providing assistance to Customer Relationship Managers (in Europe and Asia)
  • Filling out forms necessary to complete the process
  • Updating individual piloting tools for time tracking purposes
  • Attending trainings given by HD QA
  • Being professional in handling department clients

Other responsibilities:

  • Attending meetings if necessary
  • Other tasks assigned by manager or Team Leader

Minimum Qualifications

  • Candidate must be willing to work as a project-based employee
  • Must possess at least a Bachelor's/College Degree in any field;
  • Must be proficient in MS Office, Google Docs and Open Office;
  • Must be Internet savvy;
  • Must have good English communication skills (verbal and written);
  • Must be responsible, disciplined, and highly organized;
  • Must be able to handle stress well and work efficiently under pressure;
  • Must have the ability to type fast;
  • Has good customer service skills;
  • Ability to multi-task is a plus;
  • Must be willing to work on weekends and on holiday (graveyard shift);
  • Must be willing to work in Eastwood City, QC;
  • Fresh graduates are also welcome to apply;

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes 
Office Address
10F, IBM Plaza Bldg. Eastwood City, Quezon City, Metro Manila, Philippines
Industry
Distance English Training
Vacancy
1 opening
Website
http://www.gofluent.com/

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About goFLUENT Philippines Inc.

goFLUENT, Inc. is a worldwide leader in Business English distance training. Our head office is in Paris, France, but we are present in 11 countries, with training activity in the major financial centers of the world. We have over 400 specialized English trainers based in the United States, Canada, the United Kingdom, and the Philippines delivering personalized training for more than 3,000 corporate clients worldwide. goFLUENT Philippines was established in 2004 as the headquarters for training operations in Asia. We have seen incredible growth in the past 15 years, opening up two offices in Eastwood City in Libis, Quezon City and Northgate Cyberzone in Alabang, Muntinlupa City. Globally, goFLUENT is set to conquer bigger markets as it expands its expertise in mobile learning technologies and grows its partnerships with world-class institutions, such as the Harvard Business Review and The New York Times, for its training content. Our mission is to bridge the language gap in the business world with innovation and excellence. Know more about goFLUENT here: http://www.gofluent.com/web/us/corporate-presentation