Community Manager

Go Game Pte. Ltd.

Posted 7 months ago and deadline of application is on 4 Jul
Recruiter was just hiring 3 months ago

Job Description

We are looking for experienced community managers who have the ability engage the community by delivering constant updates and great content. You are the window to our players and will collect and deliver feedback so we can use it to improve not only our product but the overall customer experience. It is not just a role to be fulfiled, you are the model of our enthusiasm and passion for gaming.

Key Responsibilities:

  • Manage the gaming community, engage with players and come up with retention programs to improve overall player experience and minimize churn rate.
  • Generate player acquisition programs to continuously expand our player base across all territories
  • Identify and report trends in usage and advises on potential opportunities. Be innovative to come up with business ideas to help expand the community effectively
  • Administration of our official social networking sites covering moderation, community engagement, management and providing support to our players on our social media channels.
  • Provide presence and seed content into social applications as needed
  • Establish and maintain standards for the development of Web content that the community is most interested in viewing.
  • Monitor and analyze player behavior in our social media channels
  • Produce comprehensive report based on metrics from the game, social media, and from feedbacks gathered from the community.
  • Work with Marketing team, to coordinate community postings as appropriate across the organization’s other digital channels
  • Alert appropriate internal teams as issues arise and work with them to resolve issues.
  • Create, provide and execute content plans based on the product's requirements or needs.   

Minimum Qualifications

  • Excellent writing skills (preferably has experience in games writing)
  • Good communication skills
  • Advanced knowledge in social media management such as Facebook, YouTube and Twitter
  • With at least 1 year experience in community management handling multiple territories
  • Basic knowledge in CSS and HTML is and advantage
  • Creative approach and ability to think outside the box
  • Passion for mobile games
  • Able to work with less supervision
  • A team player
  • Applicants must be willing to work in BGC, Taguig City, and assigned to shifting schedule (as required) including evenings, weekends and/or holidays.

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Free Lunch or Snacks Free Lunch or Snacks
  • Performance Bonus Performance Bonus

Required Skills

  • Content Writing
  • Relationship Management
  • User Research
  • CSS
  • Blog Writing
  • Copywriting
  • Customer Research

Preferred Courses

  • Advertising & Public Relations
  • Creative Writing
  • Business Administration [Marketing & Advertising Management]

Jobs Summary

Job level
Associate / Supervisor
Job category
Media and Creatives
Educational requirement
Graduated from college
Office Address
Accralaw Tower, Taguig, Metro Manila, Philippines
Industry
Mobile games publishing
Vacancy
1 opening
Website

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About Go Game Pte. Ltd.

We are goGetters goGame was founded in Singapore in July 2015 and has rapidly expanded across South East Asia, with offices in the Philippines, Vietnam, Thailand, and Taiwan. goGame is funded by Sega Networks and Incubate Fund Japan. Our team is composed of individuals from various countries, cultures, industries and specializations, all with serious passion for what we do. We Empower Mobile Game Developers We’re here because we want mobile game developers to simply focus on what they do best -- making great games. goGame acts as a publisher and takes care of everything required to get top content in the hands of gamers across the world. We understand how hard it is to make games for developers and we know how to effectively publish games in a global setting. Right off the bat, it's a good match. We Want to Change the Mobile Game Publishing Landscape The mobile games market is getting more challenging with user acquisition costs skyrocketing and only big developers reaching the top charts because of deep resources. We want to give developers (with great games) a fighting chance through our support network which will cover all their publishing needs.
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