Senior Reservation and Ticketing Officer

Gi Philippines Corporation

Posted 15 days ago and deadline of application is on 19 Apr
Recruiter was hiring 2 hours ago

Job Description

  • Provide a good customer service to every client including:
  • Attend incoming calls;
  • Answer inquiries about the product and services that the company provides;
  • Resolve service/product problems by clarifying the customer's complaint;
  • Determine the cause of the problem;
  • Select and explain the best solution to solve the problem;
  • In charge of assisting and monitoring of CBR (Call Back Request);
  • To sell and issue tickets for non-air transportation agencies;
  • Answer inquiries regarding non-air/ferry schedules and accommodations;
  • Assist and accommodate clients about mobile loading.

Minimum Qualifications

  • Candidate must possess at least Bachelor's/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
  • Required Skill(s): Ticketing, Reservations, Bookings
  • For Junior Operations Executive at least with 1 year working experience with the same position
  • For Senior Operations Executive at least 2-3 years working experience with the same position
  • With experience in IATA company is advantage
  • Must have a background in ticketing issuance using AMADEUS and ABACUS
  • Preferably with 1 year experience specialized in Hotel Management/Tourism Services or equivalent.
  • Keen on details, very organized and systematic
  • Active listening and good customer service orientation
  • Must be good at interpersonal skill and be dynamic, flexible, honest and patient.
  • Displays a positive attitude, even under pressure
  • Knowledgeable ticketing, tour operation, communication, or other tourism services
  • Must be good at interpersonal skill and be dynamic, flexible, honest and patient.
  • Can work with minimum supervision
  • Can work with shifting schedules

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Hospitality and Tourism
Educational requirement
Graduated from college
Recruiter response to application
Once in a while 
Office Address
Pasay, Metro Manila, Philippines
Leisure / Travel
2 openings

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About Gi Philippines Corporation

GI PHILIPPINES CORP- an Online Travel Solution Provider. By simplifying the travel process, to enhance your customer base, efficiency and profits. we offer a single window platform to provide comprehensive End-to-End solution - BIYAHEKO