IT Help Desk | Polish Speaker

GCG Management Consulting

5 openings
Preferred Educational Attainment
Graduated from college
a month ago
Application deadline
in 19 days
Recruiter responds
0% of the time
Recruiter last seen
2 days ago
Human Resources / HR
Employment Type
Full time
Office Address
Unit F, 2nd floor, Westgate Tower Investment Drive, Madrigal Business Park Muntinlupa City, Taguig, Philippines
Minimum Qualifications:
Graduated from college
  • Fluent in written and verbal English and Polish;
  • 1-year experience in a Support or Helpdesk role, preferably in an English speaking environment.
  • Strong and confident communicator;
  • Excellent telephone manner;
  • Ability to write clear and concise email responses;
  • Customer focused and excellent customer care skills;
  • Competent user of Microsoft Office applications;
  • Excellent problem-solving skills;
  • Good attention to detail and proactive.
Job Description

Provision of first line customer support and account administration of specific business applications for a software company who focus on accelerating global pharmaceutical development.The Polish Speaking CSR will provide multilingual support to users globally, via telephone and email. Fluency in English and Polish is essential, both written and verbal. Working hours will be determined by a shift pattern.

  • Provide telephone and email support to users (in their chosen language).
  • Enter relevant data into the appropriate customer relationship management (CRM) system, and ensure it is kept up-to-date at all times.
  • Comply with handover and escalation processes.
  • Perform account administration activities (e.g. passwords resets).
  • Comply with the quality control program.
About GCG Management Consulting
Created in 2013, GCG Management Consulting is an executive recruitment firm that provides a wide range of recruitment solutions. We provide Targeted Selection and Competency-bases Selection which will help you with your recruitment and selection needs. With wealth of experience in recruitment operations and project management by the Management Team, GCG Management Consulting promises to be the bridge between job seekers and job providers--ensuring the best talent fit across all organizational levels. Our services are offered in various sectors such as, but not limited to, BPO/KPO/Shared Services, Hospitality & Restaurant Management, Information Technology, Manufacturing & Construction, Operations & Logistics, and Banking & Finance.

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