Collections Specialist


  • Mandaue City, Philippines
    G/F, A. S. Fortuna Street , Mandaue City, Central Visayas, Philippines
    Mandaue City
    Central Visayas
  • Full time
Posted 13 days ago and deadline of application is on 30 Aug
Recruiter was hiring 14 days ago

Collections Specialist


Job Description

  • Entertain customer through outbound and inbound calls
  • Achieve targeted KPIs ( Quality and Breach Rate )
  • Manage the assigned caselist and other collection tasks on a daily basis

Minimum Qualifications

  • At least 1 year experience in collections in a BPO setting.
  • Experience in Financial Account is preferred but not required.
  • Above average communication skills for both written and oral.
  • Highly motivated and should be flexible in terms of working in different shifts.
  • Ability to personally engage a contact and effectively get the message across.

Collections Specialist w/ Collections experience
Day Shift+Fixed Weekends Off!
Earn 20K Total Salary + Incentives!

Jobs Summary

Job level
Fresh Grad / Entry Level
Job category
Customer Service
Educational requirement
Graduated from high school
Office Address
A. S. Fortuna St, Mandaue City, 6014 Cebu, Philippines
Business Process Outsourcing
10 openings

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FWD BPO is a Business Process Outsourcing (BPO) company situated in Mandaue City, Philippines. We partner with businesses from various industries such as Transport, Health and Beauty, Food, Retail, and Finance, supporting Australia, North America, UK, and Asia Pacific. With our people and our technology, we offer convenient, cost-effective, and customized solutions developed to increase sales and drive customer engagement. These solutions include: * Outbound and Inbound Sales * Customer Care * Technical Support * Back Office Support * Lead Generation, * Website and Application Development As a driver of growth, we aim to give a fresh take on what the BPO industry is all about --- that it allows you to do more with your time, resources, and with your career or business as a whole. Our people is our greatest asset. And here at FWD, we are always looking for highly-motivated and awesome individuals to add to our existing pool of agent and non-agent talent. We cater to college undergrads, fresh graduates, career shifters, and anyone who’s looking for a better career landscape. Here’s just an overview of what to expect once you are a part of our team: 1. Competitive Salary Package 2. Convenient Location 3. Fun Company Culture 4. Guaranteed Career Growth OUR MISSION VISION Vision As a premier BPO in the Philippines, we propel global brands to reach growth and innovation through our world-class highly skilled workforce. Mission Our mission is to deliver high value service to meet our client's needs with superior business performance and market leadership. We champion the inclusive growth of our employees, partners, shareholders, and community as we push for sustainable solutions and market excellence.
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