Operations Manager | Outbound Sales | B2B

Full Potential Solutions, Inc

  • Pasig, Philippines
    Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
    Philippines
    TELECOMMUTE
  • Full time
Posted 5 days ago and deadline of application is on 27 Jun
Recruiter was hiring 10 hours ago

Operations Manager | Outbound Sales | B2B

Full Potential Solutions, Inc

Job Description

Job Description

  • As an Operations Manager, you would be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
  • You will oversee and drive the performance and continuously improve overall client experience and results.
  • You will drive the efficiency and profitability of a core program/LOB while also ensuring there is successful execution in the interconnected operations across the enterprise.
  • This includes creating a world-class set of delivery centers which translate into a premium client experience, loyalty, and retention in a way that maximizes customer and shareholder value.
  • Ensures achievement of service levels, key performance indicators, business objectives and financial targets stipulated by the primary client in conjunction with FPS through active coordination with various Operations and Support teams (i.e. Quality, Training, Human Resources, I.T., etc.)
  • Establishes policies, procedures, product and service standards to ensure quality and efficiency as well as compliance with regulations and company policy
  • Partner with site leadership to ensure compliance with operational governance and business strategy including performance management, incentive management, coaching effectiveness, and employee retention
  • Strong time management, organizational, problem solving and analytical skills with proven ability to turn findings into executable plans to meet business objectives

Minimum Qualifications

Qualifications and Experience Requirement

  • Minimum 10+ years of experience in the call center industry; 5+ years as an Operations Manager / or similar leadership roles
  • Candidate must have a very strong Operations Dialer and Sales Outbound managerial experience as the gatekeeper.
  • Proven track record in managing an operation with a minimum of 200 FTEs in a Sales environment.
  • Solid experience in scaling an operation over time, which includes recruitment & change management processes
  • Proven record of financial/business management, including management of multi-million dollar P&L
  • Humble but assertive; pro-active; solution-oriented; problem-solving skills; great coach
  • Objective and data-oriented, exposure to concepts such as Six Sigma, LEAN (preferable)
  • Strong leadership and people management skillsa

Perks and Benefits

  • Life Insurance Life Insurance
  • Medical / Health Insurance Medical / Health Insurance
  • Paid Vacation Leave Paid Vacation Leave
  • Performance Bonus Performance Bonus
  • Paid Sick Leave Paid Sick Leave
  • Transportation Allowances Transportation Allowances
  • Work from Home Work from Home

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Office Address
Ortigas Center, Pasig, Metro Manila, Philippines
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
http://www.fpsinc.com

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

About Full Potential Solutions, Inc

Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company. We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.
People who applied to this job also applied to