Call Center Trainer
Full Potential Solutions, Inc
- Pasig, Philippines27Th Floor, Ortigas Center, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Job closed.
Job Description
- As a trainer, you are responsible for meeting the job-specific training and development requirements for call center personnel. You must be able to:
- Deliver all types of training related to customer service, sales, and process knowledge
- Partner with clients in conducting TNA, designing and developing learning content
- Evaluate training results and identify opportunities
- Provide operational support by resolving learning gaps affecting performance
- Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revision
Minimum Qualifications
- Minimum of two (2) years as a trainer, preferably in the call center or BPO industry
- Intermediate to advanced presentation and facilitation skills
- Intermediate to advanced sales skills
- Strong knowledge of ADDIE
- Has strong people management and project management skills
- Preferred Knowledge and Skills:
- Knowledge of blended learning/e-learning best practices
- Knowledge of sales, marketing, and advertising strategies
- Knowledge of visual communication, business presentations, graphic design, and multimedia editing
- Knowledge of using LMS
- Individual Characteristics
- Able to work with various stakeholders in the company to gather project requirements, clarify project specifications, review and approve project outcomes
- Can handle comments and feedback constructively
- Comfortable with learning new technologies and content
- Able to work independently and with teams
- Excellent English communication and writing skills
- Comfortable working in the night shift
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Always
- Office Address
- Cyberscape Gamma Ortigas Center, Pasig, Metro Manila, Philippines
About Full Potential Solutions, Inc
Full Potential Solutions (FPS) is a performance-based outsourcing firm with operations in Kansas City, MO, Chennai, India and Manila that puts culture and employees first. We employ the best people, processes and proprietary technology available to deliver multichannel solutions for our clients and fulfilling careers for our employees. FPS is a rapidly growing, global company.
We invest in our people and put culture first because we believe that happy, fulfilled teams achieve great things! FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for high potential career growth with a fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, you drive great results.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA; Chennai, India, and Manila, Philippines.