Payment Voice Support
Freelancer.com Philippines Inc.
- undefined, 32nd St. corner 9th Ave. 31st floor Eco Tower Bldg., Bonifacio Global City Taguig, Taguig, Metro Manila, Philippines
- Full timeFULL_TIME
Expired 7 years ago
2017-02-02T16:00:00+00:00Job closed.
Job Description
As a Voice Support Agent, you are the face and voice of the company, guiding our users through the experience, ensuring that it is simple, fast and successful.
Responsibilities:
- Support client inquiries over the phone
- Verification of transactions
- Follow up with customers over the phone to increase transaction success rate
- Review and answer support tickets
- Flag issues transaction issues and alert Payments team
- Identify and flag potential fraud issues
Minimum Qualifications
- Exceptional English communication skills - written and verbal
- Candidate must possess at least a Bachelor's/ College Degree in any field.
- At least 1 year(s) of working experience in the related field is required for this position
- Ability to express complex ideas simply and concisely.
- Self-starter.
- Detail oriented and process driven
- Possesses excellent personal and customer service abilities
Preferred Qualifications:
- 1-4 yrs experienced employees specializing in Customer Service or equivalent is highly valued.
- Strong analytical and problem solving skills
- Ability to work in a fast paced dynamic environment
Perks and Benefits
Paid Holidays
Paid Vacation Leave
Paid Sick Leave
Paid Bereavement/Family Leave
Maternity & Paternity Leave
Medical / Health Insurance
Life Insurance
Free Lunch or Snacks
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- 32nd St. corner 9th Ave. 31st floor Eco Tower Bldg., Bonifacio Global City Taguig, Taguig, Metro Manila, Philippines
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About Freelancer.com Philippines Inc.
Freelancer.com is the world's largest freelancing and crowdsourcing marketplace by number of users and projects. We connect over 28 million employers and freelancers globally from over 247 countries, regions and territories. Through our marketplace, employers can hire freelancers to do work in areas such as software development, writing, data entry and design right through to engineering, the sciences, sales and marketing, accounting and legal services.
Freelancer Limited is trading on the Australian Securities Exchange under the ticket ASX:FLN