Service Desk Representative

Filinvest Land, Inc.

  • Mandaluyong, Philippines
    79 Epifanio de los Santos Avenue , Mandaluyong, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 11 Jun
Recruiter was hiring 2 days ago

Service Desk Representative

Filinvest Land, Inc.

Job Description

Service Desk Representatives' main responsibilities are to accept incoming calls for both local hotline and toll-free hotline numbers, provide information to clients regarding status of their concerns and requests, serve as back-up representative for Electronic Channel depending on the surge of volume of emails and expected to support other activities that his/her Team Leader may assign from given time.


  • To be able to provide first call resolution to the clients.
  • Monitoring the commitments based on standard and complaint turn-around times (TATs). Tasked to liaise with internal operations of the company in the accomplishment of such
  • Provides feedback to clients regarding the status of their concerns and requests. Types of feedback may vary from the concern being on-process, complete, or delayed.
  • Expected to support activities that the Team Leader assigned within one's capacity

Minimum Qualifications

  • High sense of responsibility and urgency in dealing with external and internal clients
  • High regard for integrity
  • Good oral communication skills, both English and Filipino
  • Proficient in e-mail and complaint handling, with high service quality
  • Good multi-tasking and account management skills
  • Basic computer skills
  • Excellent attention to details
  • Must be a graduate of any 4-year course
  • Willing to work in MANDALUYONG CITY
  • Preferrably with 1-3 years experience in customer service

Jobs Summary

Job level
Entry Level / Junior, Apprentice
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
79 EDSA, Mandaluyong, Metro Manila, Philippines
Commercial Real Estate
6 openings

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About Filinvest Land, Inc.

Filinvest Land, Inc. (FLI) is one of the leading full-range property developers in the Philippines with a diverse project portfolio spanning the archipelago.