Felipe & Sons

6 openings
Preferred Educational Attainment
Graduated from college
8 months ago
Application deadline
in 2 months
Recruiter responds
75% of the time
Recruiter last seen
14 hours ago
Consumer Services
Employment Type
Full time
Office Address
Mezanine A, LPL Mansions, Makati, Philippines
Required Skills
Relationship Management
Persuasion and Negotiation
MS Office
Problem Sensitivity
Deductive Reasoning
Preferred Courses
Hotel & Restaurant Management
Hotel, Restaurant & Institution Management [Tourism Management Track]
Communication Arts
Minimum Qualifications:
Graduated from college
Job Description

Job Summary and Mission

This position contributes to Felipe and Sons success by providing legendary customer service to all customers. This job creates the Felipe and Sons Experience for our customers by providing customers with prompt service, answering customer inquiries about services and products, customer service, and maintaining a clean and comfortable store environment. Models and acts in accordance with Felipe and Sons guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Felipe and Sons.
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
  • Follows Felipe and Sons operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed.
  • Follows health, safety and sanitation guidelines for all products and services
  • Maintains regular and punctual attendance
About Felipe & Sons
First, a disclaimer: Felipe is neither a barber nor a tailor, and neither are we his sons. If you chanced upon us thinking to find a family-owned barbershop and haberdashery, we apologize for the misunderstanding. Well, sort of. You see, it’s no accident that our name—Felipe & Sons—sounds like the type of shop that’s been around for generations, the kind normally associated with longstanding traditions of craftsmanship, passed down from fathers to sons. But we do not mean to misrepresent. Far from it. Instead, we merely want to pay homage. Because Felipe & Sons is a celebration of that same tradition, and we feel duty-bound to ensure it lives on. Felipe & Sons was borne out of a desire to find an establishment that caters to all the grooming and styling needs of the modern gentlemen. A place where a man could get a proper shave and a clean hair cut, fit a well tailored suit and a crisp white shirt, and maybe enjoy a glass of fine whiskey, or if too early, a cup of freshly brewed coffee. A place where a man can relax as a man. Well, we couldn’t find any. So we built our own. Our barbers and tailors have been carefully selected not just for the mastery of their respective crafts, but more importantly, for their attitudes. We wanted craftsmen who understand the important role they play in the making of a gentleman. Because we believe that a man should be an easy blend of style and substance. And while we can’t do anything for what is inside the man, we can damn well make sure the outside looks good. But why Felipe & Sons? The meaning of our name is simple: Felipe is the Philippines, and we are all his sons. Just like our fathers before us, and their fathers before them. This is our heritage, and it has given us our inspiration. For we remember our fathers and grandfathers as models of propriety—in how they acted and in how they dressed. As a barbershop and haberdashery, Felipe & Sons stands to safeguard this heritage. Just as all dutiful sons are expected to.

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