Collections Officer | Day Shift

EZY SERVICE CENTRE CORPORATION

  • Pasig, Philippines
    15th Floor Unit 1505, Pasig, Metro Manila, Philippines
    Pasig
    Metro Manila
    Philippines
  • 20,000.00 - 25,000.00 PHP / monthPHP20,000.0025,000.0020,000.00MONTH
  • Full time
Posted 2 months ago and deadline of application is on 28 Jul
Recruiter was hiring 5 days ago

Collections Officer | Day Shift

EZY SERVICE CENTRE CORPORATION

Job Description

  • Conducts collection calls and/or correspondence in a fast-paced goal-oriented collections department.
  • Provides customer service regarding collection issues, process customer refunds, process, and review account adjustments, resolve client discrepancies and short payments.
  • Responsible for monitoring and maintaining assigned accounts - Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Must communicate & follow up effectively with the credit and loans department regarding customer accounts on a timely basis.
  • Establish and maintain effective and cooperative working relationships with dealers and sales.
  • Collect accounts in full or any variations of payment able to be obtained by negotiation.
  • Examine and account in terms of debt amount and confirmation of customer’s details to define the best course of action taking into consideration of the monetary outlay for both the client and the company.
  • Action accounts in the appropriate manner ensuring full compliance of policy and procedures.
  • Maintain and update all relevant information relevant to the customer's file.
  • All other job-related duties as directed by the Manager
  • Call customers with overdue accounts
  • Understand and explain the benefits of repayment and credit history to customers
  • Correct customer misunderstandings on product policies and terms
  • Diffuse tension from bad customer experiences with the application
  • Set up payment plans and follow-up schedule
  • Establish and maintain caring relationships with customers, determine reasons for non-payment and engage in negotiations to bridge business and customer needs
  • Educate customers on consequences for late payments
  • Escalate difficult or unusual cases to Team Lead
  • Escalate and document problems with customer identification information
  • Provide feedback on reasons for default to Team Lead
  • Champion the voice of the customer to Team Lead by providing input on product and user experience

Minimum Qualifications

  • 1-3 years High Volume corporate Collections experience.
  • Knowledge of Billing and Collections procedures
  • Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Experience with QuickBooks a plus
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities\
  • Ability to work independently and as a team member in a busy work environment
  • Exercise confidentiality, discretion, and interpersonal skills
  • Energetic and professional personality
  • Computer literate with experience in the use of windows based applications
  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • Applicants must be willing to work in Ortigas Center Pasig City.
  • Full-Time position(s) available.

Preferred skills and expertise:

  • Strong problem-solving, negotiation, and conflict resolution skills
  • Fast at typing and working with modern, digital technology
  • Excellent communication skills, both verbally and in writing
  • Willingness to work a flexible and variable schedule
  • Patient and able to handle customer complaints or misunderstandings
  • Strong work ethic, punctual, accountable, and team player
  • Quick learner, creative, intellectually curious and unafraid to ask questions
  • Able to multi-task and work on multiple projects simultaneously
  • Readily accepts feedback and incorporates changes into behavior
  • A desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company

Perks and Benefits

  • Paid Holidays Paid Holidays
  • Paid Vacation Leave Paid Vacation Leave
  • Paid Sick Leave Paid Sick Leave
  • Paid Bereavement/Family Leave Paid Bereavement/Family Leave
  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Single Parent Leave Single Parent Leave
  • Special Leave Benefits for Women Special Leave Benefits for Women
  • Child Care Benefits Child Care Benefits
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Employee Discounts Employee Discounts
  • Mobile Phone Discount Mobile Phone Discount
  • Company Car Company Car
  • Free Lunch or Snacks Free Lunch or Snacks
  • Gym Membership Gym Membership
  • Performance Bonus Performance Bonus

Required Skills

  • Economics
  • Financial Analysis
  • Financial Reporting
  • General Accounting
  • Financial Statement Analysis
  • Financial Modelling
  • Computer Literate / Basic Computer Skills

Preferred Courses

  • Banking & Finance
  • Accountancy
  • Agribusiness Management

Jobs Summary

Job level
Associate / Supervisor
Job category
Accounting and Finance
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Always 
Office Address
One San Miguel Avenue Building San Miguel Ave, corner Shaw Blvd. Ortigas Center
Industry
Business Process Outsourcing
Vacancy
20 openings
Website

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About EZY SERVICE CENTRE CORPORATION

ESC is a Business Process Outsource (BPO) and Knowledge Process Outsource (KPO) company. ESC invests in the Filipino talent to provide quality deliverable to corporate clients in Australia. Our business is focused efficiently utilizing skills and resources to deliver positive results to our clients on time, every time. We are comprised of professionals who are experts in providing specialized assistance to our clients. We differentiate ourselves from most outsourcing companies because we do not operate on a script. We work by feel, instinct, and intellect to give dynamic assistance without compromising quality. All of our employees thrive in an open office where dialogue is encouraged between the staff and management. Here, questions are encouraged, and new ideas are respected. We put a premium in equal opportunity rather than hierarchical business organisation. As a result, each employee rightfully contributes to the company’s growth. While we help our clients, we also want to help you fulfill your dreams. Our employees enjoy a family atmosphere, with opportunities for learning and growth. Every employee has an important role to fulfill. We provide world class service to our clients, while giving you a chance to attain work and life balance. And because we operate during Australian hours, you can work during the day and have enough time after your shift for your families. We are committed to uphold the highest ethical and professional standards possible, as we strive for the best industry practice. We take great pride in helping thousands of Australians, from those who are detail-oriented to those who only have a limited background on the services we offer. We nurture our staff’s growth while fostering teamwork, allowing each employee to take pride in their work. Our customers appreciate the refreshing personalized service that we provide. Once you become an ESC employee, you will assist our clients to answer their inquiries. It is very important that they do not speak to robots, but to real professionals who empathize with them while providing fast and reliable service. And because our real world customers are as varied as the colors of the rainbow, we hire people who also enjoy the unconventional; those who find fulfillment in thinking out of the box, and those who go above and beyond to help our customers as ESC and hassle-free as possible. Just like the ‘ESC’ keyboard button that ends completed tasks so that you can begin on a new one, ESC lets you start on your new life as a well-rounded individual, providing the best of Filipino service and talent to our Australian Clients. ESC Service offerings: - Competitive compensation package and benefits - Continuous training and real-world learning - Health Coverage - Fixed day shift - Company events - Attendance and meal allowance - Personalized care with our Human Resources Team - Mentoring with Company Senior Management and Executives - Endless opportunities for career growth ESC attracts motivated and driven people who are able to work well both individually and with a team. The company offers them not only a stimulating work environment, but also the resources and the ability necessary to easily solve complex problems. The culture and values exemplified by the company lure smart and dynamic people with entrepreneurial skills. We train people to go the extra mile to get things done and to break departmental barriers because the achievement of one is the success of our whole company. ESC believes that our family atmosphere can help our people learn more in a no-holds-barred environment where fresh ideas are valued and taken into effect, thereby creating a workforce that is brilliant, strategic and world-class.
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