IT Helpdesk Specialist
Vantage Financial Corporation (formerly E-Business Services Inc.)
- Taguig, Philippines15th Floor, Unit 1801, 18th Floor, East Tower,, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 5 years ago
2019-07-27T16:00:00+00:00Job Description
Responsibilities:
- Accept request from 7:00am – 9:30pm; 7 days a week (Monday – Sunday) on a shifting schedule.
- Provide technical support to customers, answer complex questions on function and usage of IT services via the telephone, email, Internet and/or SMS, Password Reset, Software Applications, Hardware, Citrix, Printer, scanner and shared drive access request, shared drive increase requests, and other external applications.
- Can bridge communication even with external users.
- Provide initial application based technical support to users mostly via email. Answer technical inquiries and Frequently Answered Questions regarding the supported applications, processes and/or procedures about the support.
- Create, update and monitor tickets and email accordingly.
- Make shift and aging reports (Daily/Weekly/Monthly).
- Escalate Level 2 issues to sservice providers and appropriate technical support team and/or escalating the issue to domain (Desk Side Support, Systems Admin, Voice Admin, and Network Admin) and provide timely updates to affected users.
- Perform Password Reset/Unlock account
- Create ticket for all IT and Non Procurement requests for users.
- Perform Admin support based on the access provided via Active Directory (Account creation/deactivation/extension/verification, Password Unlock/reset, distribution list modification, security group modification etc).
- Provide notifications for planned outage or application maintenance.
- Generate and provide useful reports for clients.
- Have thorough knowledge of company's providers.
- Serve as primary support liaison between the IT and end-user.
- Perform desktop support using remote control tool.
- Travel to user workstation as needed.
- Provide Active Directory and Email management.
Minimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or equivalent
- Capable of Helpdesk Analysis
- Experienced in an IT environment in a financial industry (preferred but not required)
- Confident in dealing with peers
- Can operate without management oversight
- Can establish a strong relationship with customer and can manage their complaints to provide customer satisfaction
- Needs to be a team player and take responsibility for any assigned task
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Philippine Stock Exchange Tower, 28th St. cor. 5th Ave., BGC
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About Vantage Financial Corporation (formerly E-Business Services Inc.)
eBusiness Services, Inc. is a financial services company with Western Union Money Transfer as its core undertaking. Aside from money transfer services, eBiz also offers ticketing services, eLoad, Bayad Center bills payment services.
eBiz is a member of Vantage Equities Inc. Group, presently operates in 150+ branches located in major cities and hubs throughout the country. The company-owned branches are complemented by a network of sub-agents that effectively enables eBiz to extend its geographic reach to over 1,400+ locations nationwide. eBiz agent partners include some of the biggest commercial banks, supermarket chains and pawnshops in the country.
We are an expanding, dynamic and highly established financial services company with international tie-ups and branches nationwide. We offer an above-average industry compensation package, continuous training and career growth opportunities to successful candidates.