Billing Analyst | CSR
Eastvantage Business Solutions Inc.
- Taguig, Philippines24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippinesTELECOMMUTE
- Full timeFULL_TIME
Job closed.
Job Description
- Monitor the billing board, respond to a customer billing inquiry, and escalate to the billing team.
- Log all customer interaction into the ITSM.
- Use ITSM, phone, billing, and provisioning application to access data and answer customer billing inquiries within service level targets.
- Respond to requests for service and product information, billing inquiries via phone and electronically
- Advise callers on the current status or follow-up actions as appropriate.
- Liaising with other internal areas to provide answers for customers.
- Responsible for clearing the billing platform error bucket including usage and charge error buckets across all business units.
- Familiarity with the Selcomm billing platform is desirable.
- You will be expected to start the billing cycle on time, QA billing cycle and issue customer invoices, and close the billing cycle on time.
- You will be expected to work in conjunction with the provisioning team and the sales channel to achieve the desired business and client objectives.
- Through reporting ensure that all aspects of the client orders are billed and that charges are reconciled back to a cost, be it network or internal.
- Facilitate an open and proactive approach to supporting sales teams, service delivery, and project managers.
- Professional conduct and behavior in all dealings with customers, suppliers, colleagues, and company personnel
Minimum Qualifications
- Strong analytical and problem-solving skills, the ability to determine how to resolve an issue based on a complex set of variables.
- Experience in CSR and billing operation.
- Self-motivated, with high learning aptitude, resourceful, and demonstrates initiative.
- Excellent organizational, time management, and multitasking skills.
- Attention to detail, accuracy, and strong data entry skills essential.
- Ability to work autonomously and in a continually evolving team environment.
- A genuine desire to own a problem, completely through to its resolution.
- Demonstrate a positive attitude and instill integrity in the team through words and actions whilst maintaining leading by example.
Perks and Benefits
- Work from Home
Jobs Summary
- Job Level
- Mid-Senior Level / Manager
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
About Eastvantage Business Solutions Inc.
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.
Share the passion
Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home.
We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being.
Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.
Why join us?
Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.
Benefits
We offer challenging roles in a fast-growing international team
Work-life balance environment
We have a no-nonsense culture and direct interaction with our clients
Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center
What are we good at? Work hard and play hard!
We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.
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