Eastvantage Business Solutions Inc.
Eastvantage Business Solutions Inc.

QA Manager  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Expired 2 years ago

2021-12-12T16:00:00+00:00
Job closed.

Job Description

Job Responsibilities:

  • Design, manage and drive quality scores for a content moderations team.
  • Monitor program metrics, provide data intelligence, strategies, action items and analysis.
  • Own and drive variability within the QA analysts along with Senior Quality Analysts.
  • Drive overall program service level requirements for quality and make sure that these targets are being met on a consistent basis.
  • Take lead with the Senior Quality Analysts on conducting quality audits, audit of the auditors, report on findings, and propose new design and standard operating procedures for continuous improvement.
  • Manage your stakeholders and be a coach and mentor each member of your team.
  • Bring grit, critical thinking and a high level of emotional intelligence, a leader who leads by example, and most importantly show high willingness to change as well as high willingness to learn.

Minimum Qualifications

Job Requirements:

  • At least three (3) years of experience in quality management in a diverse industries, does not have to be solely in a BPO environment
  • Background from startups, BPO companies focusing on technology products and social media and unicorn technology processes.
  • Excellent communication and critical thinking skills focusing on significance, depth and breadth
  • Knowledgeable in performance data metrics and analysis
  • Ability to design significant strategies and action items week over week
  • Driven towards execution.
  • Ability to present and provide positive communication optics for international clients.
  • Team player, willing to collaborate and seek assistance outside their vertical.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Industry
Business Process Outsourcing
Vacancy
1 opening
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless. Share the passion Serious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That’s life at Eastvantage. We promote a "Work-Life Balance" environment. It’s a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other’s hair. That’s because we work in a highly open, flexible and collaborative zone where we can totally feel at home. We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we’re lucky enough to belong to a company that empowers us and looks out for our development and well-being. Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity. Why join us? Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators. Benefits We offer challenging roles in a fast-growing international team Work-life balance environment We have a no-nonsense culture and direct interaction with our clients Prime office located in Fort Bonifacio Global City, Taguig and Ortigas Center What are we good at? Work hard and play hard! We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family. To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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