Eastvantage Business Solutions Inc.

QA Manager  

Eastvantage Business Solutions Inc.

  • Taguig, Philippines
    24th Floor, Fort Legend Tower, 3rd Avenue corner 31st Street, Taguig, Metro Manila, Philippines
    Taguig
    Metro Manila
    Philippines
    Philippines
  • Full timeFULL_TIME

Posted 2 months ago and deadline of application is on 12 Dec

Recruiter was hiring 16 hours ago

2021-10-14T14:21:13.232610+00:002021-12-12T16:00:00+00:00

Job Description

Job Responsibilities:

  • Design, manage and drive quality scores for a content moderations team.
  • Monitor program metrics, provide data intelligence, strategies, action items and analysis.
  • Own and drive variability within the QA analysts along with Senior Quality Analysts.
  • Drive overall program service level requirements for quality and make sure that these targets are being met on a consistent basis.
  • Take lead with the Senior Quality Analysts on conducting quality audits, audit of the auditors, report on findings, and propose new design and standard operating procedures for continuous improvement.
  • Manage your stakeholders and be a coach and mentor each member of your team.
  • Bring grit, critical thinking and a high level of emotional intelligence, a leader who leads by example, and most importantly show high willingness to change as well as high willingness to learn.

Minimum Qualifications

Job Requirements:

  • At least three (3) years of experience in quality management in a diverse industries, does not have to be solely in a BPO environment
  • Background from startups, BPO companies focusing on technology products and social media and unicorn technology processes.
  • Excellent communication and critical thinking skills focusing on significance, depth and breadth
  • Knowledgeable in performance data metrics and analysis
  • Ability to design significant strategies and action items week over week
  • Driven towards execution.
  • Ability to present and provide positive communication optics for international clients.
  • Team player, willing to collaborate and seek assistance outside their vertical.

Jobs Summary

Job Level
Mid-Senior Level / Manager
Job Category
Customer Service
Educational Requirement
Bachelor's degree graduate
Recruiter response to application
Sometimes
Office Address
15th Floor Fort Legend Tower, 3rd Avenue cor. 31st Street, Bonifacio Global, City, Taguig, 1634 Metro Manila
Vacancy
1 opening
Website
https://eastvantage.com/

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About Eastvantage Business Solutions Inc.

We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless. To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Eastvantage Business Solutions Inc.https://rec-data.kalibrr.com/logos/LTMDKHD2VTN7QG2G8974WN9JRYA9UWZ7CM923PVZ-5bee7678.jpgWe are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business. Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless. To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy

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