Candidate Engagement and Program Officer  

The successful candidate will demonstrate the ability to promote and generate interest in the individual career transition programs. The successful candidate is also expected to effectively and efficiently support the delivery of individual or career transition programs. This role will require someone that can work both autonomously and with a team in delivering innovative transition solutions.

Core responsibilities include but not limited to:

• Conduct outreach to potential clients with the expressed purpose of getting them started in service.

• Perform outreach and engagement tasks; and facilitate the enrolment and access of candidates in all services and activities of the program;

• Through engagement, provide sales and marketing support to increase overall engagement rate and client satisfaction.

• Review resumes and provide initial coaching or guidance on social media branding

• Oversee individual clients undergoing career transition support and monitor their progress based on program roadmap;

• Facilitate workshops and related learning interventions, progressing over time from relatively simple and uncomplicated parts to the more challenging ones;

• Coordinate with external and internal contacts on all requirements for delivering the services of the different programs and work with them in accordance with agreed-upon norms, standards, and timelines;

• Support and assist consultants/facilitators on all pre-, during- and post-requirements for all program activities; including preparation of all necessary manuals, handouts, materials, equipment, and other needs for the successful conduct of activities, workshops, and focus sessions;

• Coach clients on accessing the array of resources available to them on the internet, online resources (both LHH proprietary and non-proprietary resources), library and other sources of information;

• Ensure smooth interpersonal relationships between clients, candidates and the LHH staff by demonstrating the values, norms and excellence standards of the LHH service delivery

• A Bachelor’s/College Degree, preferably psychology, human resources, social science course, education, business administration, or communication

• 3-5 years’ experience in sales, HR, training, management, or related work

• Excellent interpersonal skills; can establish and maintain relationship with individuals from all levels of an organization

• A team player that can develop and maintain strong professional relationships across and outside the organization; ability to work collaboratively with internal and external clients.

• Effective communication and influencing skills, both written and oral, with the ability to clearly and concisely share information and ideas with a range of audiences.

• Ability to handle pressure and high volume of work while maintaining high quality of service delivery

• Excellent problem-solving skills, resourceful and able to work independently, flexible “can do” attitude and approach to the work.

• Ability to work within a team with strong collaboration skills; but also able to work independently

• A positive, flexible approach and attitude

• Ability to work in an agile environment, delivering to tight timeframe across multiple projects

• Possesses basic coaching and counseling skills

• Highly proficient in the use of computer and MS Office application