Technical Support Specialist | Dayshift

Diversify Offshore Staffing Solutions

  • Taguig, Philippines
    27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City, Taguig, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted a month ago and deadline of application is on 15 Sep
Recruiter was hiring 26 minutes ago

Technical Support Specialist | Dayshift

Diversify Offshore Staffing Solutions

Job Description

Position Overview

The Technical Support Specialist provides technical/customer service support primarily through online chatting or non-voice channels. The Technical Support Specialist is the person acting on behalf of the company by answering and responding to customer concerns or queries in an efficient and effective manner.

General Responsibilities:

  • Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
  • Creatively articulate information/business rules via excellent written communication skills
  • Guide and support customers in their needs to engage with the proper support teams
  • Available to chat/provide live support (real-time) to customers by delivering requested information
  • Track all activities in the case management tool
  • Support others on the team to manage the caseload
  • Ability to effectively manage the social media platforms of the client
  • Any other task/duty as directed by client/management

Minimum Qualifications

  • Technical Support and Chat to consumers experience is required
  • At least 2 years of solid customer service/technical support experience in a similar function
  • Microsoft Office and Web experience preferred
  • Provide prompt and professional client service at all times
  • Organized and systematic in handling multiple tasks is highly preferred
  • Excellent interpersonal and communication skills (verbal & written)
  • Self-motivated, accountable approach, combined with a strong sense of teamwork
  • Must be able to type 25 WPM (adjusted speed) with consistent accuracy
  • Affinity for the technology required; Able to use all related computer hardware and software
  • Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
  • Amenable to work in BGC on a Morning Shift (6 AM -3 PM / 8 AM - 5 PM / 10AM – 7PM)

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
27F Twenty-four Seven Mckinley Bldg., 24th St. corner 7th Ave. Bonifacio Global City
Business Process Outsourcing
1 opening

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About Diversify Offshore Staffing Solutions

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff. Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy. An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers. At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do. Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.
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