Customer Service Specialist

Delbros Group

  • Parañaque, Philippines
    4th Flr. CBW Bldg. 888 Delbros Avenue, Parañaque, Metro Manila, Philippines
    Metro Manila
  • Full time
Posted 2 months ago and deadline of application is on 3 Nov
Recruiter was hiring 8 hours ago

Customer Service Specialist

Delbros Group

Job Description

  • Creates and maintains a master file of customer issues (i.e. request for repair, complaints, etc.) with specifics on the client making the request, date the request was received, nature of request/complaint, and other important details.
  • Immediately communicates the customer’s complaints to the team/s or team member/s concerned (including but not limited to Ops Team, Sales Team, AEs, etc.)
  • Ensures that customer issues are resolved by the concerned team/s
  • Monitors all online postings of items and chassis being sold, and refers to Account Executive all interested clients.
  • Monitors and updates tracker based on real time.
  • Coordinates with Asset Management Team in checking and monitoring availability of item being ordered, and requests release of items ordered.

Minimum Qualifications

  • A graduate of any 4-year related course.
  • With at least 2 years of work related experience
  • Good oral and written communication skills; comfortable speaking with clients
  • Organized and detail oriented
  • Customer Oriented

Jobs Summary

Job level
Associate / Supervisor
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Office Address
4th Flr. CBW Bldg. 888 Delbros Avenue
Logistics / Procurement
1 opening

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About Delbros Group

The Delgado Brothers (Delbros) Group, has made a name for itself across generations as a pioneer in the logistics industry. The company drive to bring innovation and modernization has brought many firsts into the country, contributing to the growth and betterment of the Filipino people. Presently, the Delbros Group consists of over twenty subsidiaries and member companies both locally and internationally, with interests in Logistics, Leasing, Trading, Real Estate, Technology, Manufacturing and Investments.
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