Genting Phils. Holdings LTD
Genting Phils. Holdings LTD

Reservation and Ticketing Agent  

Genting Phils. Holdings LTD

  • Pasay, Philippines
    NAIA Terminal 3 Departure Area Ramp, Pasay, Metro Manila, Philippines
    Metro Manila
  • PHP 14,000.00 - PHP 15,000.00 / month
  • Full timeFULL_TIME

Expired 6 years ago

Job closed.

Job Description

  • Handle all incoming call inquiries, complaints, and ad-hoc request from customers, this includes processing of booking, amendment, and cancellation received via telephone and fax.
  • Effectively manage customer interaction, identify needs, and offer a solution.
  • Follow up on the feedback and escalation within internal department and customers.
  • Escalate unsolved issue to the Team Leader.
  • Feedback customers' comments to Team Leader for service improvement.
  • Function as support on disaster recovery for other centers.
  • Perform other duties and responsibilities that may be assigned from time to time.

Minimum Qualifications

  • Finished at least 2 years in College.
  • Excellent English communication skills, both listening, verbal, and written.
  • Good customer service skills.
  • Excellent telephone etiquette.
  • Good working attitude and a good team player.
  • Flexible and diplomatic in handling customer complaint issues.
  • Willing to work on shifting schedules, night shifts, and on Public Holidays.
  • Filipino citizen or hold relevant residence status.
  • Can start as soon as possible.

Perks and Benefits

  • Paid HolidaysPaid Holidays
  • Paid Vacation LeavePaid Vacation Leave
  • Paid Sick LeavePaid Sick Leave
  • Paid Bereavement/Family LeavePaid Bereavement/Family Leave
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Life InsuranceLife Insurance
  • Medical / Health InsuranceMedical / Health Insurance
  • Employee DiscountsEmployee Discounts


Travel Discounts

Preferred Courses

  • Hospitality Management [Tourism]
  • Business Administration [Business Management]

Jobs Summary

Job Level
Entry Level / Junior, Apprentice
Job Category
Customer Service
Educational Requirement
Completed associate's degree
Recruiter response to application
Office Address
Pasay, Metro Manila, Philippines
50 openings

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About Genting Phils. Holdings LTD

Genting Hong Kong is a leading global leisure, entertainment, and hospitality corporation committed to continue to grow strongly as a leading Asian multinational corporation.

With businesses in cruise line and leisure and entertainment.

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