Sea Operations Manager

Damco Philippines

Posted a year ago and deadline of application is on 22 Feb
Recruiter was hiring a year ago

Job Description

Key Responsibility:

  • Leads and Manages the Sea Operations Philippines Team - own all operational activities under file management​
  • Key Activities
  • All file management activities post booking
  • Documentation
  • Systems update
  • Operational Finance
  • Proactive communication with customer service in case of exceptions
  • Carrier relations: changes to carrier booking & query resolution
  • Spot Procurement for Sea, if any
  • Supports customer service in customer query resolution and exception handling
  • Maintains relationship with Carriers, obtain rates and maintain tariffs

Expectations from the Role:

  • Data Quality & Process Improvement:
  • Verify adherence of practice to the SOP & create/modify as appropriate
  • Monitor and drive team data quality in documentation
  • Prepare and maintain operational contingency plan
  • Work with Continuous Improvement team on continuously improving processes, procedures to heighten productivity, timeliness, and quality.
  • Partnering with the Customer Service Teams
  • Stakeholder Management
  • People Development

Minimum Qualifications

  • 2-3 years work experience is managing large operations/ customer service teams
  • Minimum of five (5) years experience in the Logistics sector
  • Experience in Sea Operations and wide exposue across all logistics products & prcesses - Sea, Air, VAS including Trucking, CHB, Warehousing and Cargo-Insurance
  • Strong operations excellence mindset coupled with an excellent understanding of the business
  • Passion for service delivery, responsiveness, and for identifying constant improvements
  • Solid understanding of Kewill / MODS / Fact

Required Skills

  • Organizing and Planning
  • Relationship Management
  • Persuasion and Negotiation
  • Sales and Marketing Knowledge
  • Auditing and Compliance
  • Conflict Resolution

Preferred Courses

  • Airline [Business Administration]
  • Accountancy
  • Business Administration [Financial Management]

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Management and Consultancy
Educational requirement
Graduated from college
Office Address
9/F One E com center harbor drive square Mall of Asia, Pasay, Metro Manila, Philippines
Logistics / Procurement

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About Damco Philippines

Damco is one of the world’s leading third party logistics providers specialising in customised freight forwarding and supply chain solutions. The company has 11,400 employees in more than 300 offices around the world and a global presence in about 100 countries. In 2013, Damco had a net turnover of USD 3.2 billion, managed 2.8 million TEU of ocean freight and supply chain management volumes and air freighted more than 225,000 tonnes. Damco is part of the Maersk Group. At Damco, our brand attributes are essential in every business operation we do. We strive to deliver the same business understanding and enthusiasm irrespective of where and when our customers meet us. With our team of local logistics professionals, in a global network and more than 100 years of experience behind us, we are ready to embrace the challenges of the future. Passion for customers Our greatest successes have always come from working closely with our customers to understand their business and deliver the solutions they need. Whatever we do, this basic facet of our business remains true – we strive to get the best deal for our customers. Dedication to service delivery Our customers know they can rely on us to deliver consistently high quality solutions. And we do. This can be clearly seen in the fact that we have one of the highest customer retention rates in the industry. Energised people We are passionate about understanding and meeting our customers’ needs, both today and in the future. In the industry, our people are known for their can-do attitude and willingness to go that extra mile to find the best and most efficient solution. Our ambition is to continue to draw on our core values and talented colleagues throughout the world; to provide consistently high quality freight forwarding and supply chain management services. Differentiation At Damco we pride ourselves in being different from the rest. Our truly global presence offers our customers individual logistic solutions in far away countries. In addition, our unique Supply Chain Management solutions are recognised by the some of the world’s leading businesses.
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