Customer Service Coordinator

Cylix Technologies, Inc.


Vacancy
1 opening
Preferred Educational Attainment
Graduated from college
Posted
a month ago
Application deadline
in 24 days
Recruiter responds
81% of the time
Recruiter last seen
16 hours ago
Industry
System Integrator and Service Provider for Security, Surveillance and Auxiliary Systems
Employment Type
Full time
Office Address
74 A Valenzuela Street, Brgy. Batis, San Juan City, San Juan, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
  • Education - minimum educational requirement and/or specific course requirement for the position.
    • A graduate of a 4-year course from a reputable college or university.
  • Training and Experience - training and seminars, short courses required to perform the job.
    • Relevant experience in customer service for at least 2 years.
    • Familiar with office management systems.
    • Adept with computer applications.
  • Specific Skills and/or attitude
    • organized
    • keen to details
    • good interpersonal skills
    • can carry-out and relay verbal and written instructions
Job Description
  • Interface with customers and sales representatives to handle both pre-sales and post-sales service functions;
  • Provide outstanding customer service to improve customer satisfaction and relationship;
  • Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner;
  • Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes, and rates, etc;
  • Provide price and cost proposals in response to customer’s requests;
  • Contact customers regarding contract cancellations to determine cause and possible corrective measures;
  • Develop knowledge about each customer’s business model and requirements;
  • Maintain competent understanding of company’s products, their functions, and alternatives;
  • Coordinate, analyze and improve customer service functions to meet company goals;
  • Manages schedule for client servicing;
  • Sends our Servicing Schedule Notification on a daily basis;
  • Escalates inquiry to proper authority, appropriately;
  • Performs related work as assigned.
About Cylix Technologies, Inc.
Established in November 2004, Cylix Technologies is committed to provide clients with solutions that meet their business needs, through products and services that comes with superior customer support. We offer dependable solutions for your Security and Surveillance, Communications, and Information Technology requirements delivering innovative and practical solutions. We are growing, and we are seeking driven individuals to join our organization.


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