Risk Investigator

Conexus Staffing & Consultancy

  • Pasig, Philippines
  • 30,000.00 - 45,000.00 PHP / month
  • Penuh waktu
Lowongan dipasang setahun yang lalu dan batas waktu lamaran adalah 24 Jun
Rekruter merekrut setahun yang lalu

Deskripsi Pekerjaan

The Risk Investigator will oversee daily fraud screening and compliance workflow to ensure timely delivery of customer transactions. They will support operations by ensuring a strong process for risk management and governance on fraud prevention and control. This position is based in Pasig City, Philippines.

Job Requirements

TRANSACTIONS

  • Monitors real time queues and identifies high risk transactions within the business portfolio
  • Observes customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
  • Reports identified fraudulent transactions to the leadership team
  • Resolves queued transactions within the service level agreements to reduce potential customer dissatisfaction and revenue losses
  • Recommends anti-fraud processes for changing transaction patters and trends
  • Identify suspicious activity and unusual patterns that could result to fraud which includes AML issues and activities reported by other staff members
  • Contacts customers and banking institutions to verify legitimate transactions and payment information
  • Documents all interaction and findings in Desk.com and CRM

CUSTOMER SERVICE SUPPORT

  • Answers queries from the Customer Service queue to ensure continuous learning of the Company’s processes
  • Receives incoming calls, emails, and chat from customers in a professional, timely and appropriate manner
  • Provides accurate resolution to all customers needs that is within predefined guidelines
  • Serves as backup support for CS team when needed
  • Answers transferred calls from the CS team regarding transactions that are currently on review or resulted to dissatisfaction due to the review process
  • Receives transferred calls for “Challenge Questions”

Kualifikasi Minimum

  • Candidate must possess at least a Bachelor’s degree of any course
  • At least one (1) year of working experience in e-commerce fraud prevention, quality control or related field
  • At least two (2) years working experience handling customer service in a BPO/Call Center environment, preferably under a financial account
  • Exceptional analytical and problem solving skills, including the ability to recognize non-obvious patterns
  • Excellent English communication skill both in speaking and writing
  • Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency with minimal supervision
  • Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses • Amenable to work on a shifting schedule and during declared holidays
  • Demonstrate flexibility to work overtime hours based on business needs

Preferred Qualifications

  • Process improvement and documentation experience

Tunjangan dan lain-lain

  • Transportation Allowances Transportation Allowances

Jobs Summary

Tingkat Posisi
Lulusan Baru
Kategori pekerjaan
Customer Service
Persyaratan tingkat pendidikan
Lulus Sarjana (S1)
Perekrut respon ke aplikasi
Sesekali 
Alamat Kantor
Ortigas, Pasig, Metro Manila, Philippines
Industri
Management and Consultancy
Lowongan
5 lowongan dibuka
Situs

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