Senior Operations Manager

Conexus


Vacancy
3 openings
Preferred Educational Attainment
Graduated from college
Posted
6 months ago
Application deadline
in a month
Recruiter responds
9% of the time
Recruiter last seen
3 months ago
Industry
Management and Consultancy
Employment Type
Full time
Salary
100,000.00 - 200,000.00 PHP per month
Office Address
Ortigas, Pasig, Pasig, Metro Manila, Philippines
Minimum Qualifications:
Graduated from college
  • Bachelor’s degree in a technical, business, or related field
  • At least 10 years of experience managing operations teams in a fast paced technology environment, including multiple teams
  • At least seven years of people management experience, including managing managers
  • Demonstrated success working under pressure of deadline with competing priorities
  • At least two years of Intermediate proficiency in Excel and working with data to drive decisions
  • Experience working with a 24x7 environment and a willingness to adjust schedules to accommodate emerging business needs
  • Excellent verbal and written communication skills (English)

Preferred Qualifications

  • Advanced degree (technical or MBA) or equivalent work experience
  • Lean Six Sigma Green or Black Belt Certification
  • Knowledge of the financial services or payments industry
  • Exceptional organizational skills
  • Experience working with or for a BPO
  • Second language a plus, such as Tagalog, Spanish, French, German, Italian or Chinese
Job Description
  • Drive success against key performance indicators (KPIs) for areas of responsibility
  • Manage performance of multiple teams and direct reports which may include managers in addition to production staff
  • Develop and execute succession planning, recruiting, retention and career development strategies directly and in conjunction with peers, Human Resources and Recruiting
  • Ensure adequate investigative capacity for all products, services and markets served on an ongoing basis
  • Create operational project and initiative roadmaps to ensure ongoing performance, process or tool improvements and scalability
  • Proactively identify operational risks or issues and work closely with internal and external partners and stakeholders for solutions
  • Identify and facilitate the creation of new metrics, KPIs, reporting and monitoring to drive operational excellence
  • Actively nurture and grow appropriate communication and feedback loops inside the team and throughout the company to leverage insights and learning to their fullest potential
  • Model and promote the Remitly core values at all levels of the operations


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