Operations Associate | Account Requests, Bugs & Tech
Coins.ph
- Pasig, PhilippinesUnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 2 years ago
2022-09-05T16:00:00+00:00Job closed.
Job Description
- Provide quality customer experience by ensuring each customer interaction is treated with excellent responses and assistance regarding their account recovery and account bugs and concerns
- Monitor and analyze customer issues and concerns to implement strategies towards improving overall customer experience
- Be the first line of defense in ensuring the consumer protection guidelines are adhered to
- Maintain a culture of compliance and security to ensure BSP rules and regulations are followed in every customer interaction
- Work closely with the development, marketing, and compliance teams in improving the product and providing solutions to increase our service and process efficiency
Minimum Qualifications
- Bachelor's degree in Management, Finance, Business, or equivalent
- Excellent English communication skills in both verbal and written form
- Strong planning and analytical skills
- Self-motivated and highly-focused without needing close supervision
- Highly trustworthy and extremely organized
- Flexible and able to adapt to a fast-paced environment
- Passionate about building a company from the ground up and creating lasting relationships with customers
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Customer Service
- Educational Requirement
- Bachelor's degree graduate
- Office Address
- UnionBank Plaza, Meralco Avenue, San Antonio, Pasig, Metro Manila, Philippines
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About Coins.ph
At Coins.ph, we give people the freedom to use their money the way they want.
Over half of the population in South East Asia is un-served by traditional banks and left to transact in cash leaving them exposed to high remittance fees, high-interest loans, and unable to save, invest, or build credit. We believe that everyone deserves access to financial services regardless of having a bank account or credit card.
Coins.ph uses digital currency and mobile phones to increase accessibility and reduce the cost of driving financial services to customers - bridging the gap between the banks and the unbanked.
We are going to change the landscape of financial inclusion in Southeast Asia