L1 Desktop Support Engineer
Deployed Philippines, Inc.
- Pasig, PhilippinesSan Miguel Avenue, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Full timeFULL_TIME
Expired 4 years ago
2020-03-02T16:00:00+00:00Job closed.
Job Description
- Provides first line IT support by trouble shooting problems with computers, LAN, Network and server
- Follows and implements IT systems changes and maintenance according to defined standards
- Build and install PCs, software’s, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
- Provide assistance to third-party network managing service on their network procedures, setup, testing, etc.
- Responsible in Maintaining the conference/ meeting rooms open every morning and test all the devices (Mic, webcam, keyboard and mouse) are properly working every day.
- Computer Troubleshooting – Laptop desktop computers, printer, NUC, LAN, etc.
- Network Devices Troubleshooting including the wireless router, access point devices, biometrics, CCTV’s, and configuring VOIP phones.
- Internet Troubleshooting- Identify the slowdown and addressing the problem to the proper handlers.
- Provides advice and guidance to the management regarding incidents
- Responsible in maintaining all computer hardware to ensure proper working conditions and ensure the company is legally complying with licenses and warranties.
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
- Perform fieldworks in purchasing of computer and IT supplies (Situational).
- Proper inventory and registration of computers and other IT supplies.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
- Create, maintain, logs, and distribute reports of progress to senior or management.
- Offer suggestions for possible upgrades and changes within the IT department
Minimum Qualifications
- Bachelor’s degree in Computer Science or Information Technology.
- At least 1 year work experience as Desktop Support Engineer or Support Technician.
- Knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Knowledge of popular operating systems, software applications, and remote connection systems.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills.
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Sometimes
- Office Address
- San Miguel Avenue
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About Deployed Philippines, Inc.
Deployed Philippines Inc is a non traditional BPO company servicing New Zealand and Australian clients. We provide remote staffing services for Banking and Insurance, IT and communication, HR and payroll.
Our clients are small and medium sized businesses with specific needs. The company provide high quality solutions in diverse business areas. We focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through cost effective support, productivity and process reengineering.
We value all our employees and treat each role as important to the company. This type of relationship helps us achieve our goals and move to the next level.
If you are striving to reach your full potential and have good strong work ethics we are the company you are looking for.